Transaction Services Account Manager for Belgium

Transaction Services Account Manager for Belgium

The Opportunity

ING is looking for a Transaction Services (TS) Account Manager for the department TS Sales Belgium.

The TS Account Manager owns the full TS relationship which means he/she is responsible for the existing Payment & Cash Management and Trade Finance (Guarantees, Letters of Credit, etc.) mandate(s) during the lifetime of the contract. The TS Account Manager ensures a smooth cross-country customer satisfaction and monitors, retains, and grows the existing TS business for selected multinational Wholesale Banking clients at a global level. In this role the TS Account Manager has a revenue responsibility for maintaining and growing the existing business (“in-contract sales”). He/she takes on a pro-active role to ensure that client satisfaction targets are met, and that the commercial and operational quality of the service in the client portfolio continuously improves. The TS Account Manager works closely with TS Sales, Relationship Management, the Client Services teams, Operations, and other support departments. The TS Account Manager reports to the Head of Transaction Services Account Management Belgium & Nordics.

The Team

Wholesale Banking Transaction Services is an international environment. You will have frequent contact with various departments and stakeholders within ING as well as with clients and external stakeholders. You will be part of a team of TS Account Managers based in Belgium, covering Corporate client sectors as well as Non-bank Financial Institutions. You will operate in an open and informal environment, together with experienced and highly motivated sales and services professionals. 

Roles and responsibilities

• Bachelor or Master's degree (preferably in Economics, Accounting or Finance)
• Business-level communication skills (both verbal and written) in Dutch and/or French and English
• This role is particularly suited for team players with organizational skills, commercial focus, eye for detail and a can-do attitude
• As primary contact for the client, you will be part of deal teams in case of renewal of TS Mandates and you will contribute to Request for Proposals (RfP’s)
• You will pro-actively and regularly make client reviews, monitor TS client revenues, and conduct client visits in order to discuss service levels, volume discussions and other needs
• You will be responsible for operating under our Know Your Client (KYC) guidelines
• You will be part of the Virtual Client Teams (multiproduct) for your respective clients
• You will be end-to-end responsible for servicing a client portfolio of about 15 Wholesale Banking clients and working closely with the Client Services teams, who are responsible for the day-to-day servicing of clients
• For the clients in your portfolio, you will be the primary contact for the existing TS relationship and end-to-end responsible for client satisfaction

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

Questions? 

Contact Sofie Van Den Bossche, Recruiter. e-mail: sofie.van.den.bossche@ing.com for more information about this role. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.