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Gaurav Singh

Gaurav Singh

Business Analyst, ING Direct, Canada

I began my career at ING Direct Canada working in Sales & Service where I developed my skills by focusing on the customer. Eventually, I assumed the role of Sales Manager where I was responsible for recruiting and developing my staff to meet challenging performance targets. This position was very important for my development as I honed my skills in building a high performing team.

Next I began a short-term assignment to provide management support to our Operations department. While leading a team of high-performing employees, I was also responsible for learning more about Operations and proposing process improvements that would directly impact the business and the client. Although I was nervous about this new role, it gave me an opportunity to further develop my ability to embrace and drive for change.

After the assignment in Operations, I successfully applied for the ING International Graduate Program (IIGP). The intent of this program was to help build ING corporate citizens and build networks between young career professionals throughout the Group. The three-week intensive program was held in the Netherlands and I learned more about the global business of ING and was exposed to senior business leaders who taught us how to create shared vision and strategy.

Upon my return from the IIGP, I accepted a short-term assignment in Human Resources as a Learning and Development consultant and rolled out a company-wide succession planning initiative.

Most recently, I accepted the position of Business Analyst for the President’s Office. Directly reporting into the CEO has allowed me to apply the numerous skills and institutional knowledge that I have acquired during my tenure with the organization. Most importantly, it has given me a greater understanding of strategic management for a financial services company.

I understand that my career path is not typical, and I am fortunate that the company has supported my development in this manner. I am a strong believer that employees are responsible for their own development which should not be limited to training courses. For me, development is expedited when you spend time with high performing colleagues and building relationships where the exchange of knowledge and skills are continually fostered. This is what makes ING so special to me.

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