Product Lead | Access @ING Bank

Discover ING Bank

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

Join us!

Mission

As part of the team you will contribute to evolving the customer experience, security and technology of the users access in Home’Bank.

Your day to day

• You are the Product Owner of multifunctional team (squad) responsible for its purpose: ensure Home’Bank users a simple, secure and fast digital access, as well as CI/CD pipeline design & maintenance.

• Maintain and develop the Home’Bank features under the squad’s purpose and observing key objectives impacted by these features

• Identify, propose and implement product roadmaps contributing to the strategic priorities

• Prioritize development requests during QBR (quarterly business review) process and during sprints

• You contribute to all team ceremonies (planning, goal refinement, daily status, retrospective, sprint demo)

• Together with the Innovation & UX Center Of Expertise team, you use ING standards to explore customer issues / needs and validate solutions (PACE) before deciding if and how to implement product development initiatives

• Contribute to the realization of the business cases / analyses necessary for obtaining the approvals of the product development initiatives

• Identify and evaluate the risks associated with product development proposals, propose and implement actions to reduce the identified risks

• Actively identify dependencies with other teams in ING, collaborate and communicate permanently with all areas affected by the product development initiative

• Define requirements for IT developments or non-IT actions respecting the standards regarding the availability and clarity of the necessary information (definition of ready) and the objectives to be implemented (definition of done)

• You are responsible for the acceptance testing of the features developed and the good functioning in production. You approve the changes in production according to the change management process

• Collaborate with the responsible communication teams in ING to establish communications with the customer in all stages of customer interaction, as well as to launch the product and educate the customer to use the product

• Use customer feedback to propose and implement actions to improve the customer experience

• You are responsible for the processes associated with the products; responsible for SLAs aimed at the proper functioning of products and processes

• Ensures that products, processes and related documentation comply with internal / external regulations, risk policies and legal requirements

What you bring to the team

• At least 5 years experience in developing Digital Channels/Applications or Product/Project Management
• You are proactive and able to work autonomously and at the same time you are a team player, having strong communication and interpersonal skills
• You act always with a high sense of responsibility
• You have solid planning and organizing skills and you are able to manage multiple stakeholders
• You are flexible, adapt quickly to changes and you are constructive
• And above all, you are a Home’Bank enthusiast

What we offer

• Impactful work in a fun and collaborative environment.
• Open-concept offices designed for both teamwork and relaxation.
• Corporate events and social gatherings
• Hybrid way of working with flexible working schedule and short week options.
• Monthly budget on Benefit platform.
• Extra annual leave days depending on the total length of working experience.
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING
• Learning Centre, Udemy, Bookster, as well as through trainings and certifications.
• Possibility to access Internal roles, International Short-Term Assignments or Long-Term Assignments.
• Context to make an impact through Sustainability and Corporate Social Responsibility projects.