A new Client Services model
The world is becoming more digitalised by the day, and more clients are following the digital banking trend. But there are still many clients who pick up the telephone and call us. They deserve first-rate service, which gives ING an opportunity to impress them every time. That is why we are introducing a new Client Services model; a new way of working that combines Call, Operations and Easy Sales in self-steering Customer Loyalty Teams.
That is at the core of the work we do within Client Services. In the various Super Circles, each with their own expertise, they have a unique knack for knowing how to offer our (millions!) of clients the absolute best and consistent experience.
What are the different roles within Client Services?
There is a wide variety of roles within the Client Services department.
Super circles, Circles and Customer Loyalty Teams…
Learn more about how our client services model is set up.
Create a “wow experience” through the One Way of Working
ING is undergoing a thorough transformation and Client Services is part and parcel of it. That means that Client Services will implement the new way of working. The bulk of the organisation is agile, modelled on companies such as Spotify and Netflix. This way of working allows us to sort out things for the client in no time at all. The ING Way of Working allows our people a lot of autonomy and challenges them.