Operations & Change

Delivering ING Think Forward Strategy

Trainees on the Operations & Change track help to think up, initiate and implement these changes. As a trainee within this track, you have a strategic role and provide input for the company’s future direction.

A changing bank in response to changing needs

The financial sector has undergone a substantial transformation over recent years. Our complete industry and the world around us have both changed. Customers have different wants and needs than before and new competitors are emerging. Moreover, the advancements in the fields of digitisation, technology, product innovation and new ways of working are moving at lightning speed. As a company you need to adapt to those changes and preferably even stay ahead of them. We therefore need the right employees on board at ING – people who can devise, coordinate and implement processes and hence help us to achieve ING’s strategic objectives.

The agile approach, just like at Spotify, Netflix and Google

One of the major transformations for us as a bank has been the transition to ‘The ING Way of Working’. Since the summer of 2015 we’ve been largely working in line with ‘agile’ methodology. This is the same method used by companies like Spotify, Netflix and Google, in which teams of specialists from various disciplines are jointly responsible for a project from start to finish. This enables us to respond to customer needs much more rapidly. ING is the first bank to have embraced this way of working.

Countless challenges to tackle

As an Operations & Change trainee you will spend a few months working in an agile environment, such as within a squad at ING in the Netherlands, a local change team or within a Customer Loyalty Team. As a Blackbelt you can tackle an endless variety of projects, including working at Model Bank, either in the Netherlands or abroad. Model Bank is one of ING’s major change programmes which involves us providing a single digital financial platform for use by 6 million customers in countries including France, Spain, Poland and Italy. Throughout the whole banking organisation, there are numerous transformation-related challenges for you to get your teeth into.

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