Customer Journey Expert C Tribe Private Individuals
Employee | Project / Programme management | Professional | Belgium | Brussels | 2018-09-07 | 052941
- You keep informed on the market evolution and continuously learn about client’s needs in order to propose relevant solution
- You optimise or develop value propositions according to our customers key moments of life
- You are the voice of the segment in some strategic projects (changes & run).
- You aim to make the difference for clients in an easy and personal way and you analyse client behaviour to optimise his journey in an end-to-end way.
- You analyse results and, in function, take the necessary actionsWe are looking forA colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.
- You are passionate about clients and obsessed with their satisfaction.
- You take the ownership of your projects, and you are able to follow them end-to-end until implementation and during aftercare
- You are convinced that a surprisingly personal, an amazingly easy and a refreshingly smart customer experience is key to differentiate from competition
- You have a strong affinity with the private individuals market and rapidly changing customer needs
- You have a good innovation drive with a capacity to switch from a conceptual vision to concrete & actionable action plan.
- Your creative mind matches perfectly with your ability in using data to support your analytical skills and decisions.
- You are fluent in French or Dutch and English, you hold a master degree and are qualified with relevant experienceYou make the difference by creating best-in-class approaches for our customers in each step of their financial life and help our sales staff in realising this mission.We offer youA brand new position in a bank empowering people to develop their skills and an exciting challenge for people with an entrepreneurial attitude.The possibility to develop your skills thanks to the expertise of our international teams, and our knowledge sharing culture.