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12 July 2019 ... min read Listen

Pan European Service Desk Specialist

Contact Centre | Professional | Slovakia | 2019-07-11 | SLK-3514206 | from 1200€*


Job description, responsibilities and duties

A great challenge to be on board a ship which is heading towards success, visibility and growth.

Are you service oriented?
Do you like complex questions and analytic problem solving?
Are you willing to go the extra mile to help your client?
Are you not affraid in taking responsibility?
Are you looking forward to working in an international, dynamic and quickly expanding team?

Continue reading...

Tasks and responsibilities of an Account Manager at ING’s Pan European Service Desk:

• You will become one of ING’s central point of contacts for large corporate companies.
• You will be managing our client requests, investigations and changes in their banking services at ING.
• You will build a personal network within a big company as ING bank with Client teams across the world.
• You will learn all the ins and outs of operational finance, client payments flows, cash management and treasury business.

Information about the selection process

Please, send us your CV in English via the apply button. Please note, that we will reply only to selected candidates. Thank you for your understanding.

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

Other Benefits

• Working for international and stable financial institution
• Young and dynamic team that will help you grow
• Opportunity to get valuable experience from multitasking and fast changing environment
• Possibilities for further growth (career prospects) in different roles within the team

Financial contributions:
• Life events (marriage/partnership, child birth/adoption, work anniversary)
• 3rd pillar retirement saving
• Life insurance
• Salary compensation during illness leave (PN)

Some others:
• Cafeteria benefits
• Trainings and language courses
• Extra holiday days
• Fresh fruit at the workplace
• Company events, teambuildings
• Referral bonus, etc.

Requirements for the employee

Required education

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Language skills

English - Advanced (C1)

Required experience


Personality requirements and skills

• You are fluent in English - verbal and written
• You have at least one year of relevant experience
• You have experience in client service function
• You have excellent client service skills (Patience; Attentiveness; Clear Communication Skills; Ability to Use "Positive Language")
• You have banking and payments knowledge
• You have excellent administrative skills (and experience with MS Office application Word and Excel).
• You are flexible, accurate, result-oriented and a team player with a positive drive and you go for the joint result.
• You feel comfortable in a fast changing environment. You are willing to learn every day in a continuous moving global environment with high expectations of service.
• You are stress-resistant and able to exude calmness, for example, when incidents occur.


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Please be aware that the recruitment procedures, (labour) regulations and labour agreements of Slovakia apply.

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