Senior Manager, Business Controls
Employee | Administration / Operations | Professional | Australia | New South Wales | 2019-08-14 | REQ-10020882
Reporting directly to the Head of Planning and Operations, this is an integral role in the 1st Line of Defence, supporting Retail teams in the identification and management of non-financial risk (operational, regulatory and compliance). The role has high impact and visibility across a range of business teams, helping build capability and maturity in management of non-financial risk and driving sustainable business growth.
What are you going to do?
- Support and advise Retail teams in the identification, assessment, monitoring and management of non-financial risks including development and maintenance of the business Risk Profile and assessment of Risk in Change.
- Monitor and track non-financial risk items (issues, events, audit actions) and ensure timely actioning aligned to policy and procedure.
- Facilitate periodic reviews of business and products to ensure compliance with policy and regulatory obligations.
- Support Retail in development and monitoring of controls, undertaking controls testing and due diligence from time to time to support Enterprise Risk Management.
- Provide reporting, analysis and insights to support Retail business leaders and Non-Financial Risk Committee in effective identification and management of non-financial risks
- Develop expertise in end to end products and processes across Retail, and act as a subject matter expert on relevant compliance and regulatory obligations.
- Support the Retail Business Controls Office team in achieving objectives including:
- Ad hoc analysis, investigations or participation in projects
- Work with 2nd Line of Defense and various stakeholders to drive improvements to tools, processes and systems
- Participate in tool or system pilot activities
- Develop and deliver training material or education to uplift business awareness and capability in relation to risk
- Undertake root cause analysis, lessons learnt or remediation investigation activities to support the Retail business teams as needed
- Coordinate responses, impact assessments and points of view related to regulatory change and regulator inquiries across Retail teams as needed
What are we looking for? Someone who…
- has 10+ years of experience in Retail Banking/ Financial Services environment
- has an understanding of key regulatory and compliance regimes associated with credit products and Retail Banking products in general (AML/ KYC, Privacy, Banking Code of Practice, Consumer Credit Code etc.)
- has previous experience in a Risk or Compliance role (Financial or Non-Financial) either within 1st or 2nd Line
- has sound knowledge of banking products, channels, systems and processes and a passion for learning and developing deep expertise
- loves having an impact across businesses and is comfortable working across a breadth of teams and stakeholders at different levels
- is a great problem solver with a can-do attitude and a pragmatic and commercial approach
At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.
When you come to work at ING, you're joining a team where individuality isn't just accepted, it's encouraged. We've built a culture that's fun, friendly and supportive - it's the kind of place where you can be yourself and make the most of whatever you have to offer.
We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We're here to help you get ahead. And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered.
People of all ages, sexual orientations, cultures and backgrounds are welcome to apply - likewise if you're living with a disability, or you have family or caring responsibilities.
Sound like the kind of place you'd feel at home? We'd love to hear from you.
(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)