VAC - GBLEXT  Adminstration / Operations

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19 March 2019 ... min read Listen

Variations Processing Officer

Employee | Administration / Operations | Professional | Australia | 2019-02-13 | 055698


 About this opportunity

We are looking for a candidate to join the Variations Credit Team on a 12 Month Fixed-term Contract basis. This role is responsible for supporting credit assessors in the processing of changes to existing loan variations (product switches). You will also process variations that do not require credit assessment such as account opening, changes to loan structure and letters of offer for internal refinances. The Variation Processing Officer will also be responsible for delivering exceptional customer service, working as part of a team, maintaining knowledge of mortgage processes and liaising with external business partners.


Please note: As this is a secondment opportunity, you will need to return to your current position at the end of the secondment term. It is essential that you discuss your application with your current Team Leader/Manager before applying.

Main responsibilities
  • Action customers’ requests within defined policy, process and procedures to create and maintain accounts including;
    • Process loan variation changes
    • Process loan switches
    • Prepare internal form for account drawdown
  • Identify and escalate potential issues and risks
  • Create and send correspondence to client and suppliers
  • Maintain positive relationships with internal and external stakeholders
  • Provide support to internal teams as required
About you
  • 1 year experience in a customer service role
  • Understanding of the retail mortgage industry
  • Team player
  • Strong attention to detail  
About us

At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

People of all ages, sexual orientations, cultures and backgrounds are welcome to apply – likewise if you’re an indigenous Australian, or you’re living with a disability, or you have family or caring responsibilities.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)


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