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05 March 2021 ... min. read Listen

Business Process Expert - Payment

Employee | Project / Programme management | Professional | France | Paris Cedex 12 | 2021-03-05 | REQ-10032966


Business & Process Expert /Payment

Here at ING we are on our way to achieving ambitious plans and it's our people who will help us get there; who take it on, make it happen and are always a step ahead.

In line with this vision, we are looking for champions to deliver our strategy and redefine ING’s protection business making us the "go-to place for financial needs”.

The Vision

We believe in creating simple, personalized and transparent solutions that enable our customers to stay one step ahead in life and business. For protection this means stepping away from traditional insurance to predictive, personalized protection and services that match the life stage needs of our customers.

To digitally deliver this ING has entered into a Joint Venture with a global Insurance partner. Together we will shape the market, building a scalable international platform that unifies multiple markets, creating one ecosystem of protection propositions and experiences across Life and Non-life products.

We aim to crack the market - insurance has a low trust level and only <0.1% of customers across Europe are served via digital bancassurance. So, are you a dynamic talent ready to crack the market and deliver a greenfield business model with No.1 NPS service? If so, join our inspiring international agile team to create the future.


Your Role in The Team

To lead day-to day the strategic topics raised by the ecosystem (Global Proposition Manager, Customer Journey Expert, Product Owner). Working closely with Global Proposition Manager, you will have a lead role and key responsibility for tackling the strategic topics to facilitate the launch of the new bancassurance proposition. Moreover, you will be in charge to implement the continuous improvement into the Ecosystem by conducting research and analyses of operational effectiveness, processes.

Your Key Responsibilities

As Business & Process Expert on payment topic , you are responsible for:


  • Leading strategic topics raised by Ecosystem to drive the future success of bancassurance proposition in coordination with local entities and insurance partner

  • Advising and supporting the Global Proposition Manager and Product Owners by conducting ad-hoc analysis on strategic topics to ensure successful delivery launch

  • Working closely with other Product Owners, Global Propositions Managers and stakeholders in the tribe to ensure the shared bancassurance ecosystem vision is realized, especially on transversal strategic topics (e.g. payments, claims, data consents….)

  • Remove the main impediments blocking the delivery with Product Owners and Local entities by digging into business process analysis

  • Identify GAPs between the different local business process and design solutions that support global customer journey delivery, with the Product Owners, Customer journey experts and Local entities

  • Identify upfront blocking impediments that would lead to deviation in the global customer journeys and define solution that mitigate those impediments to secure time to market and limit technical debt

  • Co design the backlog User Stories with the Product Owners to deliver those solutions and avoid rework due to last minute discoveries of GAPs

  • Be the champion and owner of Transformation inside the Ecosystem by gathering all relevant parties to improve and re-invent the business and operations model based on clients’ feedback.

  • Design, harmonize and drive digitization of E2E global processes across Ecosystem to improve Business Performance
  • Set up performance management and continuous improvement process into the Ecosystem by involving all parties (Squads, GPMs, Transversa, Leadership…)

  • Work cross-functionally with Innovation, digital marketing, Tribe Lead, ING and AXA Local entities, Center of Excellence Data to design and execute growth initiatives
  • Coordinate the review and improvements to existing business strategies based on market and competitive trends with relevant stakeholders

We Are Looking For

An experienced Business Transformation Manager with entrepreneurial interest, who believes in ‘agile ways of working’ and a high affinity for retail banking and insurance business.

Proven Track Record and Technical Skills


Requisite Education and Experience / Minimum Qualifications:

  • A Masters degree in business, IT or related field.
  • Certification in Quality/ Lean Six Sigma or equivalent (desirable)
  • Work in an agile way
  • 8+ years of work experience in an international setting
  • Experience of digitalization end to end process
  • Working knowledge of processes and services in banking and insurance
  • Proven experience in working effectively with internal stakeholders and making complex governance simple and transparent
  • Has international experience and can an approach that results in smooth management of international projects
  • Excellent written and verbal communications skills in English
  • You are excited by entrepreneurship, driving the change and exploring undefined/unstructured fields
  • Proven and mature analytical and problem solving skills with a strong attention to detail
  • You demonstrate creativity and initiative, always acting in a result orientated way and are able to drive structured & practical solutions that deliver customer value within a  wider, international group
  • Proven  organizational skills and structured way of working
  • You stick to your principles despite external pressure
  • You are a natural in networking skills holding a high cultural ease and sensitivity to working in a highly diverse environment (experience in stakeholders management)
  • You feel comfortable to openly give and receive feedback, escalate the issues and ask for help to drive the best results
  • Team player
  • You are able to work independently. You manage your own work load and can set your own/team priorities with a supporting and hands on approach with a “can do” mentality

Your work environment

You will be working in the central team of the joint venture. You will work in close connection with an international network of experts and senior leaders in the Challengers & Growth Markets, and with other global Lead roles at Headquarters from both ING as well as the insurance partner.

What we offer?

A huge challenge and great fun. The work location is Paris, with some potential travel to the Netherlands and across all BU’s.

Reports to:                                          Global Proposition Manger

Location:                                             Paris

Type of Employment:                           Permanent position


Questions about this opportunity?

Feel free to contact Mathias KEBERS, Recruiter. e-mail:

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Please be aware that the recruitment procedures, (labour) regulations and labour agreements of France apply.

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