VAC - GBLEXT Contact Centre

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09 June 2021 ... min. read Listen

Customer Care Analyst

Employee | Contact Centre | Professional | Philippines | Taguig city | 4/18/2021 | man-315286

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If you are good at:

  • Providing accurate and up-to-date information to existing / potential clients on a variety of channels, primarily in a written format.
  • Exploring solutions to less common client queries by identifying relevant ING experts to consult and interpreting information in a way that is accurate and relevant for the client’s context, and actively contributes to ING’s library of client solutions.
  • Adhering to risk and compliance processes.
  • Managing end-to-end the execution of client requests and complaint resolution actions. 
  • Actively suggests and contributes to initiatives to improve customer satisfaction and customer service performance metrics

If you can:

  • Provide service excellence to ING’s customers as first point of contact.
  • Take ownership of all customer interactions to personally drive each customer inquiry, request or complaint to satisfactory resolution

If you are:

  • At least 1 to 3 years of professional experience in a customer service function with strong customer focus.
  • Experience in handling social media channels especially chat- oriented platforms like Facebook.
  • High School or equivalent education

If you’d like to work with:

  • Customer care analysts in the Retail Banking Department
  • Internal IBSS employees
  • Stakeholders and team members

If you want to:

  • Work in downtown BGC, the country’s economic center
  • Enjoy competitive compensation and allowances
  • Be part of one of the most innovative and exciting digital bank in the world
  • Be part of a diverse, creative, and energized team

Then click here to get started!

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Please be aware that the recruitment procedures, (labour) regulations and labour agreements of Philippines apply.

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