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19 November 2020 ... min read Listen

Customer Journey Expert- Customer Data

Empployé / CDI | Gestion de projet / Programme / Processus | Manager/Expert | Belgique | 2020-11-19 | 058421


Customer Journey Expert for Customer Data

[Permanent, Full-time or Part-time, Brussels]


Your role & work environment


In this fast moving world of digitalization and financial transactions all over the globe, it’s important that we provide our customers with digital and user friendly processes and that the personal data of our customers are well managed, up to date, protected and not accessible for non-authorised people.  


You will be part of our cross border Tribe Daily Banking within the product area “Customer Data” and you will provide ING with full automated processes which are at the same time compliant with the regulatory requirements related to the management of the personal data of our customers, such as GDPR and PSD2.


Your key responsibilities

As a Customer Journey Expert, be the customer’s voice

  • Ensure the on time delivery of new customer & employee journeys: translate the needs into requirements and implement the changes
  • Gain profound understanding of the market and regulatory needs in Customer Data and proactively work out solutions. You will keep ING ahead of the game
  • Be able to analyse an as-is situation, propose improvements and indicate a sense of urgency/priorities
  • Understand our functional and technical landscape
  • Ensure close collaboration with stakeholders


  • Gain good level of knowledge on products, processes, tools development & IT assets


Make the Agile world yours

  • Manage your stakeholders in terms of expectations, dependencies, buy-in and make sure the delivered solution fit the customers’ needs
  • Work together with your squad members having different expertise in order to make the change happen, with the support of your Chapter Lead and Agile Coach
    We look for
    A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.
    As a Customer Journey Expert for Customer Data, you will also :
  • Be customer focused
  • Be analytical minded and solutions oriented
  • Have a can-do attitude and take and execute decisions
  • Collaborate with people and be able to motivate, empower, challenge and stimulate them in an international environment
  • Have outstanding communication skills
  • Have a strong affinity with data (Identification of our customers, update of their personal data)
  • Be holder of a Master’s degree
  • Be fluent in English as well as French and/or Dutch


We offer you  

A clear purpose, a unique offer and a range of flexible compensation and other benefits:

  • Personal growth & challenging work with endless opportunities to realise your ambitions
  • An informal, dynamic environment with innovative colleagues supporting your endeavours
  • A progressive and agile way of working, where new ideas are valued ahead of convention
  • A flexible reward plan with options like car lease, pension savings, extra holidays, …
  • The option to work from home
  • A working place in Brussels


Furthermore, within our department, you can count on a range of opportunities to invest in your personal and professional growth with:

  • Challenging projects in a cross-border context  
  • The possibility to participate in courses and trainings



We redefine banking. What about you?

There has never been a more interesting time to work at ING. We’re on a journey that’s centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!



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Please be aware that the recruitment procedures, (labour) regulations and labour agreements of Belgique apply.

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