VAC - GBLEXT Contact Centre

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25 November 2020 ... min. read Listen

HR Contact Center Specialist

Employee | Contact Centre | Professional | Philippines | Taguig city | man-305391



As a customer loyalty team member, you are part of a customer loyalty team of ~5 people who help employees and managers on a day to day basis with questions, actions and problems that they can’t answer or solve themselves. Together with your team you make sure that the services are delivered according to the service level agreements, with high quality and in accordance with risk and compliance policies. Each customer loyalty team is part of a circle and has a different expertise like recruitment, learning & development, compensation or reporting.

If you are good at:

·        Handling Chat, phone, email support of employees and managers queries/requests

·        Prioritizing and dispatching cases to relevant teams via ticketing system

·        Tier 1 -2 query handling

·        Coordinating the incident process and inform the right target audience of the incident

If you are:

•                 Someone with relevant HR Captive Services working experience

•                 People oriented and customer focused

•                 Eager to learn and collaborate

•                 Able to bring structure and drive execution

•                 Curious to continuously improve in an agile way

•                 A Bachelor/Master degree (or equivalent) holder

•                 Proficient in the use of Microsoft Office

If you can:

•                 Work in an international and multicultural environment

•                 Be accurate, structured and a strong attention to detail

•                 Do responsibilities during the set-up of the centre, e.g. supporting the transition of work from the current service provider (BPO vendor) to the new service centre and end-to-end testing of processes and tooling etc.

•                 Actively participate in initiatives to improve the processes and services and deliver the best possible employee experience

 If you’d like to work with:

•                 ING Employees Globally

•                 Fellow HR Colleagues

If you want to:

•                 Work in downtown BGC, the country’s economic center

•                 Enjoy competitive compensation and allowances

•                 Be part of one of the most innovative and exciting digital bank in the world

•                 Be part of a diverse, creative, and energized team

Then click here to get started!


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Please be aware that the recruitment procedures, (labour) regulations and labour agreements of Philippines apply.

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