How do you like the sound of working on the bank of the future? Because that’s exactly what you’ll be doing as a Blackbelt at ING. Blackbelts help the bank to innovate and to improve customer processes. They work together with squads, customer loyalty teams or operational teams to tackle complex problems. Their goal? To get results for our customers.
What’s it like to always offer your customers the very best, most consistent experience possible – in everything you think and do? Our Customer Journey Experts (CJEs) know the answer better than anyone. They combine the skills of a product manager, a formula manager and a marketing specialist to enable our millions (!) of customers to take care of their finances easily, quickly and efficiently – as digitally yet as personally as possible.
What is your role?
Each project is unique and requires a different approach. That immediately highlights one of the challenges of being a Blackbelt: you’re not specialised in a particular type of problem, but instead are able to deal with all kinds of improvement and change processes. Examples of assignments can include:
- the optimisation of existing processes, such as reducing the lead time for loan applications. In this case, you often work in line with the Lean Six Sigma methodology;
- the design and setup of completely new processes, often based on a concrete customer request. The customer journey is the top priority, and you strive to create an optimal customer experience;
- the use of data science. For example, your assignment may be to work on a model that can signal fraud. As a Blackbelt you bridge the gap between the data scientist and the risk team;
- operational management. In this case, your main role as a Blackbelt is as a coach. Your fact-based approach helps the teams to deliver a better performance and continuously improve.
Freedom and challenges
Do you have it in you?
Are you keen to help us shape the bank of the future? To learn a lot in a short space of time, to rapidly advance in terms of your own personal development and for your work to have a direct impact on ING’s customers? If you’re not fazed by the thought of all this responsibility, you could well be a perfect fit within ING’s young, ambitious team of Blackbelts. We’re keen to get to know you better!