Retail Banking traineeship
Making an impact on society
Retail Banking is the public face for the majority of ING’s 34 million-plus customers worldwide, 8.9 million of whom are in the Netherlands. In this dynamic environment, our challenge is to ensure that we offer each of our customers the right product at the right time. We want to anticipate their needs, make life even easier for our customers and stay a step ahead of the market. We do so by continuously implementing smart yet subtle alterations that make a real difference. Because that’s the reality within Retail Banking: a small change can have a big impact, both for us as a bank and for our customers.
The Retail Banking traineeship: the route to a pivotal position within the bank
The Retail Banking track of the ING traineeship prepares you for a broad and varied career within the bank. Are you keen to tackle a variety of product management, marketing or sales-related projects? Or does the idea of improving processes within the Retail Bank spark your enthusiasm? The Retail Banking traineeship enables you to take your career in all kinds of directions. One thing is for sure: it’s a fast track to a pivotal role within the bank. Your work has a big societal impact because the results of your actions are highly visible.
Your first year: two challenging projects
Your HR trainee manager helps you to choose your first rotation, which lasts for six months. You set to work on a concrete retail banking-related challenge.
Just some examples of assignments include:
- Working with developers to create a ‘New Home’ app where users can find all they need to know about buying a house.
- Thinking up and developing an online platform for Private Wealth & Asset Management customers that matches investors with start-ups.
- Helping to organise our biggest business event of the year: ‘Business Boost’.
- Digitalising the mortgage application process and making it faster, more transparent and more straightforward for our customers.
- Optimising the customer screening process to support our ‘Know Your Customer’ activities.
- Helping to simplify the business loans process so that more customers can gain access to finance.
During your first rotation you also work together with fellow trainees from other tracks on a group assignment to tackle a challenge that is relevant to our business. This gives you the opportunity to expand your network within ING, fine-tune your stakeholder management skills and learn more about yourself at the same time. The group receives guidance from an external coach.
It’s up to you to arrange your second assignment. Now it’s a matter of using your network and your own initiative. We encourage you to gain international experience during this six-month rotation, if the circumstances allow it. For example, previous Retail Banking trainees have worked in Madrid, Milan, Vienna, Frankfurt or Paris.
Based on the applicable coronavirus restrictions at that time, we will help you to decide whether it is wise to go abroad. If your international project cannot go ahead, we offer you an alternative, such as working on an international project remotely or going on an in-depth extra training course instead.
Your second year: your third assignment and starting in a permanent role
You’re still in charge, your third rotation is arranged by you. Your HR trainee manager will help you in the decision making; will this last rotation be done to deepen knowledge of your business (within your track), of do you decide to do this rotation within a different track? Imagine: as an Analytics trainee you can gain experience as IT Engineer, or learn about one of our products or processes within the Wholesale Bank. Or as Retail Banking trainee, you can do a rotation within Risk or Operations & Change.
A permanent role lets you go deeper into the field of retail banking right from the start. You expand your knowledge and hone your skills, while working on your further development as a Customer Journey Expert, for example. Alternatively, you could work as a Product Owner, Junior Relationship Manager or Corporate Lending Specialist.
Training and coaching
The point of being a trainee is to develop yourself and learn a lot, and we offer you every opportunity to do so. Your HR trainee manager coaches you during your three rotations and helps you to get the maximum benefit from your traineeship. During your traineeship, you participate in two Global Trainee events together with all ING’s trainees – across all tracks – from around the world. The first event is at the start of your traineeship, the second event is towards the end of your two-year traineeship. The events will be held live once circumstances allow this, and are focused on developing your professional and personal skills.
During your traineeship you follow a flexible training programme. For every traineeship we set one mandatory training, with content which is very relevant to your part of the bank. On top of this, you can follow two training courses that you’ll choose, which match with your rotation or permanent role.
One Way of Working, taking everyone’s talent into account
For the past few years, ING has been working in line with the ‘One Way of Working‘: agile and in self-managing teams. That enables us to get things done for our customers quickly, and to offer our employees challenging work with lots of autonomy. The self-managing teams are solely responsible for achieving their team objectives, from start to finish. Collaboration, helping one another to improve and continuous innovation are all key aspects of this way of working. The hierarchy is much flatter than in teams organised along traditional lines; everyone’s contribution based on their own expertise and experience is recognised and appreciated. At ING, we use our people’s talents as our starting point and are firmly convinced that team diversity is essential to our strategic success.
Shaping the future of financial services
Do you want to learn about banking from start to finish, while also helping to deliver a top-class service level? Are you curious about people’s wants and needs and can you translate them into user-friendly and transparent products and cost-efficient processes? Do you want to make a real contribution to achieving our objectives and help to shape the future of financial services? If so, the Retail Banking traineeship at ING is ideal for you!
Choose the Retail Banking traineeship at ING and allow your talent to flourish. Apply for the vacancy of Retail Banking trainee and convince us of your potential. If you’re successful you’ll be invited to take an online assessment, which is step 2 of the selection procedure for the International Talent Programme.
You can find detailed information about the application and selection procedure here
We can only accept complete applications, i.e. your CV and (provisional) transcripts of your bachelor and MSc grades at university level. It’s not necessary to upload a cover letter because you will be asked to answer questions about your motivation during the application process.
We are currently redesigning our traineeship, but we promise it remains an international, challenging and a (soft) skills development journey.