28 November 2018 ... min read Listen

Jens Cox

Developing myself and others

As an econometrist Jens Cox had always worked in jobs related to data analysis and quantitative models. In the last few years that was at Rabobank, but when he had an opportunity to become Chapter Lead, he moved to ING.

“Coaching people and enabling them to work better is something I had wanted to do for a long time. In my current job as Chapter Lead that is my precise role. Chapter Lead is not a full-time job and for 50% of my time I work in a squad as a data analyst. That combination of dealing with content and coaching people suits me perfectly.

The tribe I work in as a data analyst deals with the sale of investment products and mortgages. For my squad, for example, I select customers for campaigns and carry out analysis that we can use to improve the customer experience and commercial results. I’m also the contact point for the data analysts in the tribe and finally I contribute ideas on how we can make our tribe more data-driven.”

Moving forward

“The role of Chapter Lead attracted me because I not only want to move ahead myself, but also want to help my colleagues to develop. That can be done, for example, by means of coaching interviews, in which I challenge ‘my’ chapter members to set ambitious goals for themselves. The central question is: what do you want to achieve for yourself, your team and the bank? But coaching is also about setting a good example and making people enthusiastic about working with data. It’s great to see that people doing what they enjoy contribute more. At ING we have ample freedom to do what interests us. If I want to take a course or training programme, I can arrange it in a few clicks. In One Analytics we’ve set aside four hours a week to work on specialist knowledge. We set time aside, for example, to learn a particular analysis tool or technique. And there are programmes for continuing development of analysts’ soft skills. Because specialist knowledge is one thing, but dealing with all the questions from the organisation, handling time pressure and tackling those issues that generate real added value is enormously important too.”

Data paradise

“I’ve not been working long at ING, but so far it has lived up to my expectations. One Analytics is a really nice club with talented data analysts and data scientists. The agile way of working, with short sprints and clear agreements, suits me down to the ground. And for data analysts it’s paradise here. There’s such an enormous quantity of data, you can really indulge yourself! Because there’s so much still to discover and improve, your work really does make for happier customers and better results for the bank. And finally ING is a very good, open organisation that offers many different avenues: if you want, you can get to know all aspects of the bank and continue to develop. I think the last point in particular is extremely important.”

About Jens

Jens studied Econometrics at Tilburg University and started his career at TNO in Delft. He then worked at Ernst & Young and spent four years at Rabobank.

Jens and his wife Willeke are fanatical about travel and love to get away as far as possible. They have already travelled round Colombia, Sri Lanka and New Zealand and recently spent two weeks in Japan. Asia is definitely their favourite. “If ever I have an opportunity, I’d like to work in Tokyo. Japan is such a brilliant country, in every respect!” Until then they are enjoying downtown Utrecht, where they live.

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