Residential Credit Assessor

It’s a fun and exciting time to join ING, Australia’s most recommended bank. Join us as a Residential Credit Assessor within our growing Customer Operations Department. 

ING Customer Operations is a supportive and dynamic team delivering innovative financial lending products which are at the forefront of digital banking in Australia.  ING currently operates in the Consumer, Residential and Commercial markets. At ING, our Credit Assessors are honest, prudent and responsible because they play a critical role in our lending businesses. This role will assess credit and loan applications or variations for residential mortgages.

You’ll be in your element in this role if your ideal day includes providing outstanding customer service to ING Customers and Brokers, resolving loan enquiries, appeals or complaints in a timely manner. 

Ready to do your thing?

What you’ll do

• Assess PAYG applications and progress to self-employed in residential loan products
• Review credit and risk assessments for loan/credit applications or variations within an allocated Delegated Lending Authority
• Specialise in credit/risk analysis, customer segmentation, conveyancing and banking processes
• Uphold ING policies and procedures (including ING’s underwriting guidelines, compliance and risk) to avoid unacceptable operational risk
• Apply superb detail and attention to all transactions to consistently meet KPI’s and quality indicators such as ‘Moments of Truth’
• Operate within the ING service delivery guidelines to ensure that all credit applications are completed within the deadlines as set to meet optimal business outcomes

What we’re looking for?

• Previously held a Delegated Lending Authority (DLA) of at least $1m in a Residential or Commercial setting or $60k within a Consumer/Retail finance setting (essential criteria)
• Excellent coordination and communication skills to confidently liaise with internal and external stakeholders 
• Sound knowledge of lending practices including policy, valuations, mortgage insurance, procedures and banking regulatory requirements
• Strong mathematical and statistical analysis aptitude
• 2+ years of recent experience in the finance industry in residential mortgages assessment
• A passion for strong customer service ethics and is delivery focused

What’s in it for you?

• Drop everything and learn with over 16,000 professional and personal development courses to choose from
• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too. 

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer. 

We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered. 

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.  

Sound like the kind of place you’d feel at home? We’d love to hear from you. 

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.) 

Need more? 

Contact Skye Griffiths on skye.griffiths@ing.com

Applications close Monday 22nd April 2024