Sustainability @ ING

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Business, people, the planet   

As a purpose-driven business, sustainability is integral to the way we operate. This includes good governance; fair products and services; maintaining our reputation as a top employer; and building a strong community in which we can all get ahead.  We're committed to making a positive difference economically, socially and environmentally, and focus on:

Financially empowering our customers

We make it easy for customers to do their banking – anytime, anywhere – by giving them the information and tools they need to make smart financial decisions now, and for the future.

Helping our people to be their best

We're dedicated to being a great place to work. We create an environment where our people can challenge themselves, reach their potential, and contribute to the future of the business and the community we live in. 

Our partnership with R U OK? is part of our work to help our people stay connected to the wellbeing of those around them and to help more Australians to have meaningful conversations about mental health.

Working with others to build a strong community

We launch, grow and scale social enterprises by providing financial and capacity building support.  

We have a strong commitment to the environment and we recognise being sustainable involves more than just reducing our own footprint, it also influences the choices we make – as a lender, as an investor and through the services we offer our customers.

We also view sustainability as a source of competitive advantage. By integrating sustainability into our business strategy and operations, we are well placed to help facilitate a transition towards a fairer, greener economy by both financing projects that accelerate our clients' efforts in this area; and supporting clients that contribute solutions to environmental and social challenges.

Our financing and investment policies as well as our broader business ambitions are structured around social, ethical and environmental criteria. We implement the Equator Principles in our internal environmental and social policies, procedures and standards and they are embedded in our Environmental and Social Risk Framework.

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