CLT Team member – KYC Offboarding team
Employé / CDI | Administration / Back Office | Expérimentés | Flandre-Orientale | 2019-10-24 | 057468
Permanent contract, fulltime, Ghent, Oost-Vlaanderen
Your role &workenvironment
ClientServices is the new environment where all customer requests and customercontacts are handled end-to-end by self-organizing Customer Loyalty Teams (CLT).The heart of this organization are CLTs that consist of around 11 Members,guided by a Circle Lead and an Agile coach.
Youhave a techno-commercial function where you are the central point of contactfor the clients. You guide them in an emphatic way to successfully close theirrelationship throughout ING.
Together you organize your day in an Agile way ofworking.
- Making the offboarding process a success
End to End dedicated specialist KYC Remediationprocesses in the re-onboarding phase
You will take care ofthe closing of the full relationship with ING
You takeresponsibility of the completion of the full dossier
You are the centralpoint of contact in the full process both for internal and externalstakeholders
You are End-to-end responsible that questions andproblems of customers from A to Z are answered and solved
You must ensure correct verification of (high, medium)risk customers according to regulations, risk appetite and ING’s policies
You will interact with clients to obtain KYC and othercompliance information and documentation and review for completeness andaccuracy
You will take responsibility from customer contact toadministrative processing (by telephone, email)
A colleague with a talent for taking it on andmaking it happen, enthusiasm for helping others to be successful anda knack for always being a step ahead. In other words, you strive tobring fresh ideas to life and embrace challenges in a fast changing and complexenvironment. You are a naturally collaborative person who listens and investsin others to achieve common goals. You love to challenge the status quo and areeager to propose creative solutions to problems.
- Bachelor / Master level
Experience of 3 to 5 years in bankingand/or regulatory affairs: Know Your Customer, (e.g. Financial Economic Crime),fiscal transparency and reporting (e.g. FATCA, Qualified Intermediary, CommonReporting Standards, Ultimate Beneficial Owner)
Good knowledge of cross bankregulations, general banking processes, regulatory reporting, risk policies
Excellent knowledge of Dutch, French andEnglish (working language as well oral as written)
Strong analytical andadministrative skills
- Organized and structured way of working
- Coordination is one of you key trades
You are stress resistant and able todeliver negative messages in a constructive manner
Driven and customer focused, loving tocollaborate with different people
Problem analysis and judgement(recognizing important information, identifying problems, researching andmaking connections)
Professional certification: having thelaw Willems certificate is an asset
Agrees with the team who can be presentand when. The opening hours within the CLT Events organization are from Mondayto Friday from 8 am to 6 pmWe offer
A clear purpose, a unique offer and a range offlexible compensation and other benefits:
Personal growth & challenging workwith endless opportunities to realize your ambitions
An informal, dynamic environment withinnovative colleagues supporting your endeavors
A progressive and agile way of working,where new ideas are valued ahead of convention
Furthermore, within the Super Circle Events / Circle KYC,you can count on a range of opportunities to invest in your personal andprofessional growth with:
the possibility to participate inmultiple (Risk & Compliance) training events
challenging projects (KYC, Robotics)& a steep learning curve
personal coaching fromAgile Coaches
We redefine banking.What about you?
There has never been a more interesting time to workat ING. We’re on a journey that’s centered around our customers, powered bytechnology and driven by smart, determined people. Our customers feel ourpeople are empowering them to stay a step ahead in life and in business. We’reproud of that!