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17 janvier 2020 ... min. Écouter

Customer Loyalty Team Member - KYC Client Outreach Team Member

Employee | Sales Support / Internal Account Management | Professional | 2019-12-12 | 058405


Customer Loyalty Team Member - KYC Client Outreach Team Member

[Fulltime contract, Brussels]

Your role and work environment


Client Outreach Team KYC Brussels is the new environment where all questions concerning File Enhancement KYC & the Workflow tool are handled by a self-organizing Customer Loyalty Team (= CLT). The heart of this organization are these CLTs that consist of around 11 Members, guided by a Circle Lead and an Agile coach.

KYC means know-your-customer and is a mandatory verification of private persons and legal entities. The background is the prevention of money laundering, economic crime and terrorism. The purpose of the Client Outreach Team KYC Brussels is to keep ING Belgium´s business safe and compliant with local and international regulations, while keeping a focus on the easiness and transparency for the customer (internal and external).

The main focus of expertise will be on the required KYC screenings to ensure all client KYC records are compliant with regulatory standards, and will ensure high quality and timely completion of all client-level due diligence requirements.

Your key responsibilities

As a Client Outreach Team member, you will be responsible for the contact with colleagues & clients in all KYC matters linked to File Enhancement. We offer support to our colleagues in regards to technical questions concerning our workflow tool, but at the same time help them with their questions concerning KYC and the Customer Due Diligence, this while meeting internal deadlines.

  • Work on an independent basis, analyze files and answer both orally and written questions
  • You will interact with clients to obtain KYC and other compliance information and documentation and review for completeness and accuracy
  • Work together with the internal colleagues to achieve the client information in time
  • Independently monitor your own files within the desired timeframe
  • Not shy away from working in a rapidly changing, complex environment, and from helping to roll out new processes
  • Support for the internal clients & colleagues
  • Work as a Team Player, and put the interests of the team first
  • Report to a Circle Lead, but work independently within your team

We look for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.



As a KYC Client Outreach Team Member you will also need

  • Bachelor / Master level
  • Experience is not necessary, but experience in banking and / or regulatory affairs: Know Your Customer, (e.g. Financial Economic Crime), fiscal transparency and reporting (e.g. FATCA, Qualified Intermediary, Common Reporting Standards, Ultimate Beneficial Owner) is an asset
  • Excellent knowledge of Dutch, French and English (working language as well oral as written)
  • Strong communicative skills
  • Strong analytical and administrative skills
  • Organized and structured, attention to detail
  • Driven and customer focused, loving to collaborate with different people
  • Problem analysis and judgement (recognizing important information, identifying problems, researching and making connections)

We offer you

A clear purpose, a unique offer and a range of flexible compensation and other benefits:

  • Personal growth & challenging work with endless opportunities to realize your ambitions
  • An informal, dynamic environment with innovative colleagues supporting your endeavors
  • A progressive and agile way of working, where new ideas are valued ahead of convention

Furthermore, within the Super Circle Events / Circle KYC Brussels, you can count on a range of opportunities to invest in your personal and professional growth with:

  • The possibility to participate in multiple (Risk & Compliance) training events
  • Challenging projects (KYC, Robotics) and a steep learning curve
  • Personal coaching from Agile Coaches

We redefine banking. What about you?

There has never been a more interesting time to work at ING. We’re on a journey that’s centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!



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Hugo Conderaerts | Customer Loyalty Team member

Hugo Conderaerts | Customer Loyalty Team member

Je souris toujours car même si la personne à l’autre bout de la ligne ne le voit pas, elle peut l’entendre.

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