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Change Expert

Employee | Management | Professional | Philippines | Makati | 2023-11-21 | REQ-10065343


Title: Project Manager (Change Expert / Change Execution Professional) 




ING Business Shared Services - Manila is looking for an experienced Project and Change Manager to work with the Transformation Center of Expertise and business/support teams, to drive and oversee day to day execution of organizational change projects.   

Change Execution Professional orchestrates the delivery of complex change initiatives (across Functions, Tribes, Borders and/or Business Lines) to deliver transformational change for the business 


If you are good at: 

·       Leading and driving change and transformation projects

·       Business strategy implementation

·       Partnering with Business Leaders and Partners on driving the realization of projects

·       Initiating, setting up, and structuring initiatives and projects on people, process and technology 

·       Monitoring the progress and delivery of change initiatives and track remediation of (potential) issues  

·       Conducting change impact analysis, assess change readiness  

·       Updating stakeholders on status, risk and issues 

·       Identifying and managing project dependencies 

·       Managing vendors and project resources including all necessary logistic 

·       Embedding project management and change management capability in the organization  

If you are: 

·       Someone who has at least 10 years of experience in project management or related field, with at least 4 years experience in leading transformation / strategic projects

·       Someone who possesses strong organization, communication and stakeholder management skills and is able to able to exhibit cross-functional implementation

·       Someone who has a solid understanding of how people go through change and the change process

·       Experience and knowledgeable of change management principles, methodologies, and tools

·       Someone who possess excellent interpersonal, communication, and presentation skills and also have the ability to adapt to a constantly changing environment

·       Flexible and adaptable; able to work in ambiguous situations

·       Resilient and tenacious with a propensity to persevere

·       Forward looking with a holistic approach

·       Organized with a natural inclination for planning strategy and tactics

·       Problem solving and root cause identification skills

·       Able to work effectively at all levels in an organization

·       Must be a team player and able to work collaboratively with and through others

·       Acute business acumen and understanding of organizational issues and challenges

·       Familiarity with project management approaches, tools and phases of the project lifecycle

·       Experience with large-scale organizational change efforts

·       A foundational understanding of how operations (end-to-end process) will be valuable


If you can: 

·       Organize, manage and implement complex change projects and create strategic programs in partnership with the business that will add value to the organization.

·       Define roadmaps, developing and delivering solutions, and change steering 

·       Take an agile approach to executing change initiatives 

·       Drive results through strong influencing skills 

·       Work with local and global project teams and stakeholders 

·       Identify, analyze and prepare risk mitigation tactics

·       Complete change management assessments and create actionable deliverables for the five change management levers that is integrated with the project management plan i.e. communications  plan, sponsor roadmap, coaching plan, training plan, resistance management plan


If you’d like to work with: 

·       Transformation team of process experts, agile coaches, and change managers

·       Business Leaders within the organization

·       Cross-functional project teams 

·       Global Leaders of ING Hubs


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Please be aware that the recruitment procedures, (labour) regulations and labour agreements of Philippines apply.

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