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Change Expert

Employee | Administration / Operations | Professional | Luxembourg | Luxembourg | 2024-06-24 | REQ-10076784


Your role & work environment 

Do you get excited about translating the theoretical to the practical with real impact on your colleagues as well as the wider banking environment? Are you interested in setting the standards of how a bank operates and interacts with new regulations and innovation? Do you enjoy working in close collaboration with a wide variety of experts and practitioners across the fields of Tech, Finance, Risk, and Customer Servicing? Then read on! 


With its “Making the Difference” strategy, ING addresses significant changes impacting the banking industry; from changing customer expectations to FinTechs, regulatory requirements and digitalisation. ING’s future aim is to be the next generation digital bank, that provides a customer experience that is clear, convenient and consistent across borders. As part of the Transformation team, you will be at the heart of executing our “Making the Difference” strategy. 


ING Luxembourg is looking for a Change Expert/Project Manager who will lead various projects across the bank (depending on your background, interests, and skill set). You will orchestrate the delivery of complex change initiatives (across Tech and Business teams) to deliver transformational change for the organization. This role will report to the Head of Transformation. 


Your role 

  • Core responsibility - Executing and implementing projects 
    You will carry out and coordinate projects across all ING departments, functions and/or domains in a multidisciplinary project team to ensure the end-to-end delivery of complex programs and projects. In the position of Change Expert, you are responsible for the progress of the project, coaching and supporting the team to bring tangible results. You act within all layers of the organization, from operations to senior management, and the ExCo. You are a sparring partner for senior management, and you are jointly responsible for spotting new opportunities and recognizing possible new projects. In executing assignments you connect to the expertise within the global ING network on sourcing, analytics, business controls and risk to maximize the value you can bring. 

  • You plan and deliver small projects or workstreams using an appropriate project management methodology to give assurance that intended outcomes and deliverables are achieved on time and within budget.  

  • You manage workstreams or small projects within a transformational change program, ensuring integration with related projects; use structured change management methodologies to build acceptance of change and embed desired culture and behaviors.  


Who we’re looking for 

A colleague with a  talent for taking it on and making ithappen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems. 

As a Change Expert you will also need: 

  • Prioritization and planning skills 

  • Coordination and project management skills (both Agile and Prince methodologies are used) for running multiple concurrent initiatives 

  • Strong analytical and problem-solving skills, numerical insight, ability to think of new solutions (“outside of the box”); rigor in offering fact-based arguments 

  • Quickly create the right structure in problems, perform analyses and select the right root causes and solutions 

  • Strong willingness and ambition to drive change initiatives and cultural change; ability to challenge authority and speak up 

  • Strong interpersonal, communication and relationship management skills for interactions with management and operational staff 

  • Leadership skills and ability to motivate staff 

  • High level of pro-activeness and taking initiative 

  • Strong execution capabilities and delivery of results 

  • Perseverance and focus on impact 

  • Can-do attitude; you are able to see ways forward where others don’t 

  • Have a proven experience in anticipating and balancing the needs of multiple stakeholders 

  • 3-10 years+ of program and project management experience 

  • Experience in usage of a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses 


What we offer you  

A clear purpose, a unique offer and a range of flexible compensation and other benefits: 

  • A stimulating environment with lots of learning opportunities 

  • Personal growth & challenging work with opportunities to realize your ambitions 

  • An informal, dynamic environment with innovative colleagues supporting your endeavors 

  • A progressive and agile way of working, where new ideas are valued ahead of convention 

Furthermore, within the Operations department, you can count on a range of opportunities to invest in your personal and professional growth with:  

  • Experience to be fully immersed in a very diverse and dynamic team, full participation in tackling our collective challenges 

  • Experience an international environment and collaborate with colleagues across the globe 

  • On-the-job training to translate theory into practice, learning from highly experienced professionals 


We’re redefining banking. What about you? 

There has never been a more interesting time to work at ING. We’re on a journey that’s centered around how we can have the greatest positive impact on our customers, powered by technology, and driven by smart, determined people. We’re here to empower people to stay a step ahead in life and in business. We’re proud of that! 


Questions about this opportunity?

Feel free to contact Our team, Recruiter. e-mail:

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Please be aware that the recruitment procedures, (labour) regulations and labour agreements of Luxembourg apply.

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