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Circle Lead-1

Employee | Administration & Operations | Professional | Philippines | Taguig | 2023-03-20 | REQ-10045004


  • Primary responsibility is to facilitate, support and motivate your CLT members in your Circle
  • Effectively facilitate the transition of your Circle to the One Agile Way of Working
  • Formulate a clear purpose for your Circle based on the client and product strategy (and changing) market conditions; play a crucial role in setting priorities at a Circle level
  • Create, together with the Agile Coaches, high–performing teams and remove impediments; stimulates interaction between people within and outside your domain
  • Accountable for executing risk & control compliance and mitigation of business and operational risks; ensures regulatory compliance across your entire Circle
  • Maintains contacts with stakeholders
  • Responsible for alignment with other CLTs and Squads within the product area
  • Responsible for Continuous Improvement of processes and administration within your Circle with the goal of limiting internal hand-overs
  • Accountable for developing the expertise of the CLTs as a whole and the personal development of the individual CLT members
  • Ensures that the teams in your Circle are doing the right things i.e. are competent and capable and focus on the right priorities in order to achieve their goals
  • Strengthen the ING One Agile Way of Working as a role model while safeguarding the Orange Code
  • You determine – in consultation with the Super Circle Lead – the team structure of your Circle: the CLTs
  • Hierarchical Lead of each Circle that has between 20-55 members (either multi – skilled or homogenous)

Contact Center and Recruitment Administration Circle Lead:

  • Continuously transform and improve contact center and recruitment administration operational strategies and procedures
  • Provide more efficient and effective employee query management and hiring administration support
  • Responsible in leading a team of HR contact center and Recruitment Administration specialist supporting multiple countries
  • Strong background in HR Shared Services operations
  • Preferably with HR Contact Center and Recruitment Administration background.
  • Minimum of 5+ years of people leadership experience


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Please be aware that the recruitment procedures, (labour) regulations and labour agreements of Philippines apply.

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