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Customer Journey Expert - Finance Data

Employee | Accounting & Finance | Professional | Belgium | Brussels | 2024-03-27 | 069333


Customer Journey Expert - Finance Data  

(Customer Journey Expert – Universal II)

Brussels, full time


Your role & work environment


As a Customer Journey Expert – Finance Data you become a member of the chapter Data and will start as a member of the squad Data4U. You are responsible for managing the data used in the Finance applications. You perform data analysis and technical reviews to improve the data quality. You manage the data in terms of data requirements, data processing and reporting. 


You will be part of the Tribe Finance and Reporting, which has as #1 objective to keep ING Belgium licensed to operate, through the maintenance and upgrade of its Finance and reporting systems, keeping these safe & compliant and improving them along the way.


You will join an important international bank that gives a lot of career opportunities, in Belgium and abroad. You will also join a bank who has put sustainability as one of the main priorities on its roadmap. Increasingly we will be working as a partner with all other departments on ESG-related data and reporting.


Your key responsibilities

As a Customer Journey Expert - Data Finance & Reporting your main responsibilities are:

       Data management within your domain: define and manage data elements, analyse data flow (enrichments, transformation, …) from sourcing to output, maintain documentation and share knowledge.  Ensure BCBS 239 compliancy for key reports.

       Data quality: collect and analyze data, define data quality requirements, design data quality checks,  measure & report data quality issues and analyze & solve data quality issues

       Data quality improvement: define structural solutions to tackle data quality issues, co-operate with IT and deploy new/updated ways of working with process owners, guarantee follow up


We look for

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

The future employee has strong communication skills, is analytical, is autonomous, has a critical attitude, is a team player, embraces change and has a strong customer focus.

As a Customer Journey Expert - Data Finance & Reporting you will also need the following qualifications and competences:

       Holding a master's or bachelor's degree with a minimum of 3 years relevant working experience

       Data is your ‘thing’; you like to work with data elements and (big) data sets

       Having business knowledge about accounting and/or financial reporting is a plus.

       Assertive, good verbal and written communication skills

       Problem and root cause analysis: finding data issues motivates you and you like deep diving into the causes of the issues

       Planning and organisation: set priorities for process and data improvement, work with IT for developing solutions and track till closure

       Communication: maintain a permanent dialogue with all stakeholders (mainly Finance & IT) on what drives the quality of the data and how to improve it

       Analytical mindset, pragmatic and solution oriented

       Fluent in English. French or Dutch is a plus


We offer you  

A clear purpose, a unique offer and a range of flexible compensation and other benefits:

       Personal growth & challenging work with endless opportunities to realise your ambitions

       An informal, dynamic environment with innovative colleagues supporting your endeavours

       A progressive and agile way of working, where innovative ideas are valued ahead of convention, and where collaboration is key in squads working autonomously

Furthermore, within the Tribe Finance & Reporting, you can count on a range of opportunities to invest in your personal and professional growth including

       the possibility to participate in courses and trainings

       challenging projects & a steep learning curve

       the possibility to evolve from one job to another easily, to build a full knowledge of the Finance business in a major bank

       a hybrid rhythm, where you can combine working from home and at the office to balance better your professional and private life (with possibilities to work from abroad under certain conditions)


We redefine banking. What about you?

       There has never been a more interesting time to work at ING. We’re on a journey that’s centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!


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Please be aware that the recruitment procedures, (labour) regulations and labour agreements of Belgium apply.

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