Customer journey expert / Product Owner - Financial Markets

Employee | Wholesale Banking | Professional | Netherlands | Amsterdam | 2023-12-22 | REQ-10062108


Financial Markets (FM) is the Bank’s gateway to the professional markets around the world. Our primary function is to service the needs of ING’s clients with products, services and guidance. FM aims to be a significant player in our market leader and challenger markets, with an additional presence in all the major international markets and specialist expertise in selected emerging markets and products.

Your role

The FMGT Tribe is the change delivery department of Financial Markets (‘FM’) and Group Treasury (‘GT’), whose purpose is to realize our clients’ dreams by connecting them to global markets, providing financial solutions, and delivering long lasting value.

We are looking for an ambitious and pragmatic team player to strengthen our team of customer journey experts.

As a Customer Journey Expert (CJE):

  • You will combine market and system knowledge, product management, and business expertise to take a leading role in successfully delivering change initiatives.

  • You will be the interfacing function between various stakeholders (trading, sales, Ops, IT and markets) to understand the challenges and identify how technology and process can be used to solve them.

  • You will represent the voice of the business to the squads.

Your key responsibilities

  • Support efficient change by providing impactful analysis on cross domain, end-to-end, complex environments;

  • Establishes and maintains strong (sustainable) relationships with key stakeholders, focused on a clear understanding of their challenges and opportunities;

  • As partner of the squads, maximises business value by providing clear and developer-ready content for user stories (what is needed, for whom and why) in the squad backlog in AZURE and facilitate alignment of the delivery teams (how) with the businesses/user groups to ensure a strong focus on timely & good quality delivery;

  • Translate and explain the “What” so that the IT engineers can determine the appropriate “How”

  • Facilitate release and testing process through impact assessments, release reports and user sign-offs;

  • Structure, simplify and solve issues on processes and systems. Participate/Lead end to end refinement and solution design sessions;

  • Works independently and ensures that implications of decisions are thought through and get addressed;

  • Creates an environment of open dialogue that encourages expertise development through collaboration and idea-sharing, in which colleagues take responsibility, help each other to be successful and remain a step ahead;

  • Accumulates and collects knowledge, keeps it up to date and makes it accessible for re-use. Takes initiatives for sharing knowledge;

CDM Project

You will be initially responsible to drive the Canonical Data Model (CDM) FMGT initiative. The CDM initiative aims to deliver a data streaming platform for FM trade transaction and trade events, captured over diverse trade capture systems and formats, which is then standardised based on the latest FpML 5.12 and streamed over a Kafka bus to post trade applications like Risk, Analytics and Reporting.

Who are we looking for?

A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

As Customer Journey Expert / Product Owner, you have:  

  • A Completed Master’s degree;

  • Experience in Financial Markets

  • A good understanding of Financial market products across asset classes (Fixed Income,  Securities Financing,  FX, Rates, Commodities and Credit) and good knowledge of derivative products (Swaps, Options, Forwards etc.);

  • In-depth understanding and working experience with Financial markets markup language (FpML).

  • Knowledge of data modelling including data streaming technologies and messaging formats (Avro, Protobuf etc.) is a plus.

  • You have an interest in IT.

  • Experience with System Architecture and Design concepts is a plus.

  • Experience with working in Agile/Scrum (experience in Azure DevOPS is a plus).

  • Experience on leading the delivery of medium/large IT projects either as PO and/or Tech Lead.

  • You have the “Can do” attitude / “problem-solving” mentality;

  • Good communication skills (in English), communication and presentation skills (listening, telling – selling) across different skill and seniority levels;

  • You have good stakeholder management skills;

  • You are flexible and you easily adapt to a changing environment;

  • You enjoy working in a diverse and multi-cultural environment, you trust others and can be trusted;

  • You strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment.

We offer you  

A clear purpose, a unique offer and a range of flexible compensation and other benefits:

  • A 40-hour working week

  • An informal working environment with innovative colleagues

  • Work Agile, so new ideas come to life faster

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we back you to develop into an even more awesome version of yourself.

Rewards and benefits 

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at 

The benefits of working with us at ING include: 

  • 24-27 vacation days depending on contract 

  • Pension scheme 

  • 13th month salary 

  • Individual Savings Contribution (BIS), 3.5% of your gross annual salary 

  • 8% Holiday payment 

  • Personal growth and challenging work with endless possibilities 

  • An informal working environment with innovative colleagues 

  • Work Agile, so new ideas come to life faster 


Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.

About us 

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today. 


Questions about this opportunity?

Feel free to contact Rhynard Rooyen, Recruiter. e-mail:

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Please be aware that the recruitment procedures, (labour) regulations and labour agreements of Netherlands apply.

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