IT Operations Engineer

Key Responsibilities

infrastructure management
- managing Linux and Windows environments
- proficient in the command-line (RHCSA/RHCE certification or equivalent)
virtualization
- managing virtualized environments (VMWare)
containerization
- docker, podman
- Kubernetes, openshift
networking
- firewall rules
- DNS, DHCP
- network storage (NFS/NAS, SAN, CIFS/SMB)
- load balancing
automation
- scripting knowledge to automate repetitive tasks
- building and integrating tools that will assist in improving system availability, reliability, and performance
- utilizing CI/CD tooling to automate (Azure DevOps, Jenkins)
configuration management
- enforcing configuration (Ansible, Puppet, Chef)
monitoring and troubleshooting
- performance monitoring
- proactive identifying problem areas of a system, i.e. software bugs, misconfigurations, bottlenecks
- trend analysis
incident and problem management
- coordinating incident management and service restoration
capacity planning
service level management
- proactive monitoring and adherence to SLAs
- holding IT Engineering, Security and Architecture accountable for remediation of any SLA degradation
IT Key Controls
- ensuring that IT is ‘in CONTROL’ by holding IT groups accountable for adherence
- collating and providing necessary evidence to Auditors for these controls
disaster recovery (DR) & business continuity planning (BCP)
- high availability and resilience patterns

Key Capabilities/Experience

work comfortably with Linux and Windows
work with virtualization technologies such as VMWare
develop and run applications in the cloud (Azure, AWS, GCP)
containerize and orchestrate applications (Docker, Openshift, Kubernetes, microservices)
continuously integrate and deploy (CI/CD, git, jenkins, ansible)
comfortably write automation scripts (bash, go, python)
administer and query SQL
work and analyze aggregated logs (ELK)
configure networks (load balancing, firewalls)
work with observability tools (Prometheus, Grafana)