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L1 IT Support Administrator

Employee | Wholesale Banking | Professional | Slovakia | Bratislava | 2024-06-27 | REQ-10075704


This is a great opportunity to work in a challenging and rewarding work environment in a forward thinking company. We are growing and we are looking for someone who is a good fit with our existing Tech group, who has excellent written and verbal communication skills has relevant experience as IT Support and/or Administrator and who can work both as part of a team or independently.


As Service Desk Specialist you can expect at ING the followings:

  • Serve as single point of contact for IT related problems of ING employees through the whole lifecycle.
  • Provide first line support through the call-logging software and on-site, as appropriate for all incidents and requests.
  • Troubleshoot and resolve end user desktop, hardware, software, and/or printing problems.
  • Perform general and/or custom PC configuration, installations, maintenance, relocations, troubleshooting, and upgrades
  • Reassign or escalate incidents and requests to on-site second line support, third parties or other teams where appropriate discussing fully with colleagues.
  • Monitor and update all incidents and requests
  • Take care of IT hardware and IT lifecycle
  • Help with inventory check of IT assets
  • Participating in international projects within the company

Personality requirements and skills:

  • Troubleshooting - advanced level
  • Microsoft Windows (10/11) Support - we do require advanced hands on working experience
  • Office 365 Administration - we do require at least hands on working experience
  • Knowledge of IT service management (requests/incident handling)
  • ServiceNow (SNOW) would be big advantage
  • Basic knowledge of computer networks
  • Good command of English language (daily usage)
  • The drive to self-learning
  • Innovative thinking
  • Knowledge of Microsoft Active Directory is an advantage
  • Microsoft / ITIL certificates are an advantage
Wage (gross)1 800 EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

We offer you a bunch of great benefits

Friendly working environment

  • You build your own working day - flexible working hours and work from home
  • Daily working time: 7hrs 45min instead of standard 8hrs
  • Daily refreshments - coffee, fruits, drinks
  • Fully equipped gym accessible 24 hours / 7 days per week
  • Game room with unlimited access
  • Modern designed coffee corner and terrace with the grill spot


  • Sick leave compensation: up to 80% of the monthly salary
  • Life insurance contribution: up to 22,14 EUR/per month
  • 3rd pillar contribution: up to 3% from your monthly salary
  • 24/7 external mental health support
  • Learning opportunities: internal and external learning programs
  • Regular teambuildings, social events and communities

YOU/family/friends time

  • Extra 3 PERSONAL days per year
  • Extra vacation days: up to 10 extra days/per year
  • We welcome your ING-positive friends: referrals starting from 1000 EUR
  • 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
  • Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks

  • Yearly bonus based on your performance and company’s results
  • Cafeteria points: 50€/month (600€/year) - Multisport card, Alza, Zalando, Cinema City, etc.
  • Home office contribution: 20 EUR/per month
  • Discounts from our and your favorite stores: up to 30%
  • Warm welcome package for your fresh start


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Please be aware that the recruitment procedures, (labour) regulations and labour agreements of Slovakia apply.

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