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Project Manager chat(bot)

Employee | Project & Programme Management | Professional | Belgium | Brussels | 2023-10-11 | 067592


Project manager chat(bot)


A day in the life of a Project Manager chat(bot)


·         As a member of the Interaction Solutions team your goal will be to offer a smart, intuitive interaction experience to our customers and employees while allowing ING to increase its efficiency.

·         Your focus will be:

o    the growth of ING’s chat channel

o    Help defining the strategy for the Chat channel and chatbot.

o    Developing seamless customer journeys

o    Managing stakeholders on business and IT, local and global

o    Taking end to end responsibility for various activities in parallel:

§  defining requirements

§  managing dependencies & stakeholders

§  tackling the necessary Risk processes

§  testing of the features



·         But also, the implementation of ING’s Contact strategy:

§  call reduction

§  call to chat

§  cross-channeling


In a nutshell: you will help building chat channel of the future!



How to succeed:

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.


·         Strong organizational and project management abilities (minimum 5 years of experience)

·         A result-oriented mindset, with a proactive and hands on attitude

·         Outstanding communication skills, as stakeholder management is a critical part of this job.

·         A data driven mindset, to help you take the right decisions based on figures.

·         Fluency in Dutch or French and English

·         Experience in implementing an A.I. project into production is a must have.

·         Experience in release management is an asset.

As a Project Manager chat(bot), you will have the opportunity to:


       The possibility to work on the dynamic chat track.

       A progressive and agile way of working, where new ideas are valued ahead of convention.

       Furthermore, within the Assisted Channels Tribe, you can count on a range of opportunities to invest in your personal and professional growth.

       Work hybrid: Possibility of 50% work from home based on a team agreement




The team


You will work in close collaboration with the other members of your squad as well as engineers.

An informal workplace with great colleagues to support you!

There has never been a more interesting time to work at ING. We’re on a journey that’s centered around our customers, powered by technology, and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!





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Please be aware that the recruitment procedures, (labour) regulations and labour agreements of Belgium apply.

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