Relationship Manager - 0,5 FTE

• Growth of our corporate banking business (nominal size as well as profitability)  

• Widening of the corporate customer base through prospect acquisition while efficiently deploying ING differentiators  

• Sales of bank products to eligible customers (PAM and LAM names)  

• Bearing the ultimate responsibility for the assigned customer relationships, their know-your-customer (KYC/CDD) process  

• Close collaboration with PAM offices, product, sector and other service departments 

• Take ownership of Commercial Excellence approach and pro-actively engage with relevant stakeholders on a regular basis  

• Represent the bank vis-à-vis external parties responsibly and in alignment with the Head of Corporate Sector Coverage  

• Collaborate with the rest of the Corporate Sector Coverage team on entrusted commercial and related tasks if and when needed  

• Support and coach more junior colleagues and act as a role model 

KEY RESPONSIBILITIES 
 

Individual Customer Portfolio Build-up and Maintenance  

• Acquire clients within the defined target market 

• Assess and dimension the business potential of current, newly acquired and target market customers, set own marketing priorities according to the revenue opportunity 

• Develop and follow account plans for each customer, set lead products, x-sell strategy and defensive strategies when applicable 

• Perform industry, product driven client strategic pitches ✓ 

• Optimize the offered product mix using risk/reward ratio as a main criterion 

• Involve product, line and credit management as needed 

• Build close professional relationship with own internal and external customers 

• Support sector driven strategy (and co-ordinate with global sector teams) 
   

Product Sales and Delivery   

• Sell full mix of ING’s wholesale products 

• Involve product managers for sales of specialized products 

• Suggest product modifications/innovations as necessary 

• Take responsibility for all the credit and documentation features of products used by own customers (alongside relevant products) 

• Co-ordinate and support preparation and execution of loan and pledge agreements 

• Organize and catalyze product delivery 
   

Co-ordination of Customer Servicing  

• Interface customer contact regarding daily business, i.e. cash management, loan draw-downs and similar 

• Liaise with operations and product management for proper customer servicing 
   

Credit Initiation & Maintenance 

• Structure the credit lines according to internal rules, customer needs and credit viability 

• Assist in execution of credit applications 

• Bear full accountability for the credit proposal  

• Comply with the risk process including timely preparation of call reports  

• Take personal ownership for the credit risk related to the customers assigned  

• Recognize problems as they evolve, gather and communicate all credit deterioration signals to line and credit seniors  
   

Documentation  

• Ensure standard documents are used wherever possible  

• Verify the identity of each customer representative when the customer is signing the bank documents  

Compliance  

• Take every effort in gaining a deep knowledge about every one of your customers  

• Follow the account activity and be ready to explain any irregular items, prepare Transaction Profiles and AML exception reports  

• Ensure the customers` activities are compliant with all local regulations, if non-compliant activities recognized, inform line management  

• Get to know and comply with all internal procedures and policies  

• Actively work with CDD/ Monitoring tool and work towards zero CDD overdue files Activity  
   

Activity Reporting   

• Fully use Salesforce as the primary customer relationship management and activity management tool  

• Prepare and submit for approval expense reports for actually incurred expenses while on-the-job  
   

Performance required   

• Meet the benchmarks as set in the KPIs  

• Meet or exceed individual annual revenue budget  

• Meet the zero credit loss norm while keeping the bank safe and compliant  

• Work in full alignment with the approved commercial strategy  

REQUIREMENTS 

• University degree  

• A minimum of 4-5 years relevant experience from international or local bank  

• Experience in working with corporate clients  

• Fluent in business English  

• Demonstrates high ethical standards  

• Excellent interpersonal skills, efficient team player  

• Proven ability in identifying and meeting customers' needs through matching a broad range of products and services to their requirements  

• Right to work in the Czech Republic 
   

WHAT ING OFFERS 

• A friendly, professional, and passionate work environment 

• Varied and engaging tasks 

• An international setting with access to decision-makers 

• Opportunities for professional growth and development.  

• A wide array of benefits, training opportunities, and a safe, pleasant working environment.  

• A modern culture with flexible options for remote work and office presence (located at Českomoravská, Prague 9)

• Part-time role (0,5 FTE) suitable for candidates on parental leave
   

Next steps 

• We eagerly await your motivation letter and CV/resume 

• Your CV and cover letter will be thoroughly reviewed by HR and your future manager 

• Initial interactions, whether via Teams or in-person meetings, will be arranged in due course  

We welcome everyone with equal enthusiasm – regardless of race, color, age, gender, sexual orientation, nationality or disability.