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Senior Change / Project Manager (KYC Quality)

Employee | Risk Management | Professional | Poland | Warszawa | 2023-10-09 | REQ-10055704


We are looking for you if:

  • You have minimum 5 years of relevant work experience in Change or Project Management, preferably in  AML/KYC.
  • You have academic level and preferably a certification in project management or change management.
  • You have an understanding of key regulations (FEC, ESR, FATCA, CRS) and their respective effects on the operational landscape of KYC including the interaction with the 2nd Line of Defence and Front Office.
  • You have data analytics and visualization skills to enable Quality Management reporting (Strong preference)
  • You have strong organisational and cultural sensitivity and ability to successfully work remotely in multiple countries and ensure different cultures will work together as one team; taking into account different cultures, languages and time zones etc.
  • You have the ability to display flexibility to teams and adapt plan, approach and behaviour to the different needs, cultures and situations.
  • You have the ability to recover from setbacks, learn from critical feedback or failure, and persevere in the face of adversity.
  • You are fluent in English

Your responsibilities:

  • Driving organizational change and supporting GKYC Quality Management Lead in overseeing and steering implementation of the TM, Screening and CDD Quality Management framework and functioning of the local and shared services 1st Line of Defence Quality Check (QCk), Monitoring and Improvement (QM), and Quality Reviews (QR).
  • Setting up & embedding quality performance management score methodology, calculation, and reporting.
  • Overseeing and consolidating management reporting on CDD, Screening, TM quality including the progress of mitigating actions and QA targets.
  • Ensuring that the improvement themes are addressed where relevant to the Global and Local (Country and Hubs) KYC organisations and operations.
  • Driving change and improvement initiatives from Global KYC and the Business Line towards the Country and Hubs organisations and vice versa.
  • Partnering with Country and Hubs organisations to understand relevant quality opportunities, challenges, needs, gaps and potential opportunities for innovation.
  • Stimulate interaction between Business Lines (Retail & Wholesale), Countries and Hubs, people, expertise teams in both the 1st and 2nd Line of Defence.

Information about the squad:

The Global KYC organization (GKYC) encompasses all KYC related capabilities, which are combined into a functionally steered organization. The aim is to maintain and improve the effective & efficient management of ING’s AML/Financial Economic Crime (FEC) risks, a.o. by establishing standardized guidance, processes, technology, and shared operational processing.

Global KYC Quality Management department is part of the GKYC Risk, Control and Remediations domain and its role is to globally design, steer, monitor and improve Quality Management activities across all KYC services (CDD, Transactions Monitoring (TM), Screening).  It covers Quality in both Retail and Wholesale segments and all geographies and provides oversight and support to the Countries and Hubs KYC teams, and in particular to the Quality Management Leads/Experts.


Questions about this opportunity?

Feel free to contact Team, Recruiter. e-mail: or Phone: +48 (887) 846435

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Please be aware that the recruitment procedures, (labour) regulations and labour agreements of Poland apply.

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