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Senior Data Analyst

Impiegato | Contact Centre | Lombardia | 2024-03-05 | 069509

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Job Description: 

The Data Analyst combines marketing and data management expertise. He / she is responsible for data analysis / research and for translating both internal and external data into valuable insights for other members of the Squad. He / she develops algorithms and analytical models using external and internal data to predict customer needs and relationships with markets, industries and the wider financial landscape.

He / she is responsible to develop analytical methods to build segmentations and to bring data culture through tribes. Take a leading role in implementing a fact-based culture by developing the concept of "analysis" from a simple function to a bank-level competence.

Key Responsibilities:

  • Provide relevant information and reporting of products/customers growth supporting the management team to define business action aiming to reach the Retail objectives
  • Support other Tribes and channels on the achievement of business performance targets and help the Bank in developing Customer relationship in efficient and profitable way
  • Provide analysis and useful insights to develop business strategy and customer interactions
  • As Business Translator data analyst support the bank in interacting with the more technical areas (Tribe Data Management) in order to guide it in an increasingly data-driven perspective
  • Help to orchestrate the customer commercial strategy by helping to develop a synergistic interaction between the different Tribes and keeping the focus on the customer
  • Implement analytical models and algorithms to develop commercial strategy and facilitate business growth

Soft Skills:

  • Professional expertise and marketing/customer relationship knowledge
  • Excellent analytical skills and problem solving
  • Investigative and learning ability
  • Teamwork
  • Planning and organizing
  • Oral skills and presentation

Technical, Language and other Specialized Skills:

  • Bachelor’s/Master’s degree in Mathematics, Statistics, Economics, Finance, Engineering or Business Studies (with strong quantitative profile)
  • Excellent Knowledge of SAS Base Programming Language
  • Good knowledge of Windows Office (Word, Excel, Power Point)
  • Reporting Tool expertise (e.g: SAS VA, IBM Cognos, Power BI, Qlik Sense) is a plus
  • English fluency

Work Experience:

  • 5-10 years of experience in a similar role
  • Experience in banking or in a role related to Planning & Performance, Business Intelligence, Sales or Finance into a corporate Industries is a plus

Duration: Permanent

Location: Milan (hybrid) 

About ING

ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional.Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.

#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world. ‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.Do you think you are "a step ahead"? Apply now! 

The benefits of joining ING

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

  • Super flexible smart working
  • Competitive base salaries and performance based bonuses
  • Diverse cultures & Innovative mindsets
  • International Environment
  • Commitment to sustainability
  • Lots of training development opportunities to help you grow
  • Lots of moments dedicated to physical and mental well-being
  • A special day off when it is your birthday: we call it #doyourbirthday!
  • And of course we can’t forget: free water & coffee at the office! 

Our Commitment

Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.

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Please be aware that the recruitment procedures, (labour) regulations and labour agreements of Italia apply.

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