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WB Business Control Agent

Impiegato | Back Office / Operations | Lombardia | 2024-06-11 | 069931


The resource i) will be responsible for performing 1st Line of Defence activities related to Non-Financial Risk / Compliance matters within Wholesale Banking, and ii) will support WB COO by taking care of operational tasks  related to ensuring the data-quality of WB customer data-base, and its continuous update and maintenance.  

Key Responsibilities

  • Manage the action tracking of Wholesale Banking issues, contribute to their solution, facilitate the relationship among the relevant (internal and external) stakeholders and follow up the Wholesale Banking overdue rate
  • Execute the key control monitoring on Wholesale Banking related processes. Periodic recalibration of Control Framework vs the local processes and procedures
  • Maintain coverage of regular risk assessment activities and act as focal point, according to yearly local Risk & Control Self-Assessment planning
  • Prepare the Product Approval packages in case of new products or local implementation of central products. Contribute to the execution of the back testing of the existing products, jointly with the gatekeeper of the PARP process.
  • Act as focal point for the reporting of the operational events occurred within Wholesale Banking, included allocation of provisioning (if any)
  • Upload the Key Risk Indicators, identified for Wholesale Banking processes, and assess the results with the 2nd LoD
  • Support Front Office teams in writing and updating the local procedures
  • Ensure the functional alignment with ODCR for planning, way of work and methodology
  • Ensure the data-quality of WB customer database, by registering new counterparties within local and Group systems, and by the continuous update and maintenance of data.   

Educational Qualifications

  •       High school Diploma or University Degree


  • Advanced user of MS Office
  • Fluent in English (written and spoken)
  • Proven experience in dealing with Non-Financial Risk topics, data quality and maintenance of customer data-base
  • Ability to work in a complex business environment and to manage several priorities
  • Excellent verbal and written communication skills, ability to build and maintain relationships with key stakeholders

Other skills

  • Accuracy
  • Team working
  • Risk awareness
  • Proactivity
  • Problem solving

Duration: Permanent

Location: Milan (hybrid) 

About ING

 ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional.Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world. ‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.Do you think you are "a step ahead"? Apply now!

The benefits of joining ING

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

  • Super flexible smart working
  • Competitive base salaries and performance based bonuses
  • Diverse cultures & Innovative mindsets
  • International Environment
  • Commitment to sustainability
  • Lots of training development opportunities to help you grow
  • Lots of moments dedicated to physical and mental well-being
  • A special day off when it is your birthday: we call it #doyourbirthday!
  • And of course we can’t forget: free water & coffee at the office!

 Our Commitment

Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.


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Please be aware that the recruitment procedures, (labour) regulations and labour agreements of Italia apply.

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