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11 November 2019 ... min read Listen

Head of Client Administration (m/f)

Employee | Administration / Operations | Manager/Expert | 2019-11-08 | 057950



Head of Client Administration


Your work environment
The Client Administration department, (+/- 80employees), plays a key part as the first line of defense. The departmentsupports the commercial line regarding their activities day to day and most ofall implement new regulations. Activitiesrange from the issuing of tax statements to various analysis, as well asmanagement of claims.


Description of thefunction
As Head of Client Administration, duties involvemanaging teams and resources, supporting sales department in the administrativemanagement of client files and ensure compliance with our regulatoryobligations. Operations are reported directly to the Chief Operations Officer.
Positioning yourself as a business enabler whilstremaining risk aware, in accordance with services, including the following:

  • Delivering the services (opening of accounts,modifications of agent, certification)

  • According to the expectations agreed with thecommercial departments

  • Ensure the operational implementation of ourregulatory obligations, including the FATCA, CRS and FEC Policy programs aswell as group initiatives in this area such as KYC programs

  • Collaborate in the implementation ofstructural solutions to optimize the organization of department activities andimprove processes

  • Analyze and file documentation

  • Provide legal cover

  • Analyze and take decisions on exemptions.



    Your profile


    Training and experience:

  • Higherdegree in economic orientation I.e. Business Administration, Commercial Engineering,Legal Sciences or similar.

  • Minimum5 years of experience in the Financial sector, including 3 years in amanagement function.


  • Excellentmanagerial and communication skills 

  • Excellentanalytical skills

  • Abilityto optimize processes, establish, maintain and analyze process indicators;

  • Abilityto understand the regulatory issues and their challenges for the bank and ourclients

  • Commercialexperience will be considered has an asset;

  • Language:French and English are essential. Knowledge of any other language will beconsidered an asset.


Your working environment atING


ING Luxembourg is a universal bank with 16 branches on the local market. The bankprovides all of its customers with a wide range of financial products andservices via the distribution channel of their choice. ING Luxembourg'scustomers include both Retail and Private Banking customers as well as small,medium-sized and large enterprises. ING Luxembourg has 850 employees, making itone of the largest employers in the financial sector in the Grand Duchy ofLuxembourg.



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Please be aware that the recruitment procedures, (labour) regulations and labour agreements of Luxembourg apply.

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