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11 November 2019 ... min read Listen

Head of Client Administration (m/f)

Employé / CDI | Administration / Back Office | Manager/Expert | 2019-11-08 | 057950



Head of Client Administration


Your work environment
The Client Administration department, (+/- 80 employees), plays a key part as the first line of defense. The department supports the commercial line regarding their activities day to day and most of all implement new regulations. Activities range from the issuing of tax statements to various analysis, as well as management of claims.


Description of the function
As Head of Client Administration, duties involve managing teams and resources, supporting sales department in the administrative management of client files and ensure compliance with our regulatory obligations. Operations are reported directly to the Chief Operations Officer.
Positioning yourself as a business enabler whilst remaining risk aware, in accordance with services, including the following:

  • Delivering the services (opening of accounts, modifications of agent, certification)

  • According to the expectations agreed with the commercial departments

  • Ensure the operational implementation of our regulatory obligations, including the FATCA, CRS and FEC Policy programs as well as group initiatives in this area such as KYC programs

  • Collaborate in the implementation of structural solutions to optimize the organization of department activities and improve processes

  • Analyze and file documentation

  • Provide legal cover

  • Analyze and take decisions on exemptions.



    Your profile


    Training and experience:

  • Higher degree in economic orientation I.e. Business Administration, Commercial Engineering, Legal Sciences or similar.

  • Minimum 5 years of experience in the Financial sector, including 3 years in a management function.


  • Excellent managerial and communication skills 

  • Excellent analytical skills

  • Ability to optimize processes, establish, maintain and analyze process indicators;

  • Ability to understand the regulatory issues and their challenges for the bank and our clients

  • Commercial experience will be considered has an asset;

  • Language: French and English are essential. Knowledge of any other language will be considered an asset.


Your working environment at ING


ING Luxembourg is a universal bank with 16 branches on the local market. The bank provides all of its customers with a wide range of financial products and services via the distribution channel of their choice. ING Luxembourg's customers include both Retail and Private Banking customers as well as small, medium-sized and large enterprises. ING Luxembourg has 850 employees, making it one of the largest employers in the financial sector in the Grand Duchy of Luxembourg.



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Please be aware that the recruitment procedures, (labour) regulations and labour agreements of Luxembourg apply.

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