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16 November 2021 ... min. read Listen

Intern Web Management & Customer Interactions (m/f)

Stage | Technologies de l'information | Etudiant | 2021-10-07 | 063031

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Intern Web Management & Customer Interaction (m/f)


The internship takes place at the ING Luxembourg Headquarters located in front of the train station of Luxembourg City. The duration of the internship is 6 or 12 months. An internship agreement delivered by a school/university is required.


Responsibilities

Tasks will vary widely and provide the opportunity to gain some work experience across many facets of the bank’s activities:

  • Taking part on the continuous improvement of the open www.ing.lu website and closed My ING web/app: content lifecycle management, customer journey improvement as well as user experience improvements;
  • Adaptation and creation of visuals used on the website and the My ING(Pro) app;
  • Roll out of campaigns on the public website and in the My ING(Pro) app;
  • Work on traffic reporting, SEO improvement, …;
  • Work within and collaborate with a team composed of experts in various domain such as Data Analysis, Datas Science, Marketing, Customer Satisfaction, etc. 

Your profile


Education: Digital Creation / Web Management / Design / Dev Engineering or any related field. 

We are looking for someone who is:

  • Flexible and proactive in taking on assignments and responsibilities, willingness to learn;
  • Able to manage multiple deadline-driven tasks simultaneously;
  • Strong at verbal communication and organizational skill;
  • Able to adapt to various internal clients and demands;
  • Problem-solving’ oriented;
  • Attentive to details.

Skills:
 

  • A keen interest in visual communication is a must;
  • Basic experience with office software programs (Word, Excel, etc.);
  • Knowledge of Google Analytics is considered as an asset;
  • Experience with design tools such as Photoshop / Axure / Sketch / Figma / InVision is a plus;
  • Basic knowledge of programming (HTML, CSS, Javascript, VBA, java, Python) is considered a plus.
     

Langages:
 

  • Fluent in French (level B2+);
  • Intermediary in English (level B1+);
  • Any level of knowledge in German would be considered an advantage.

 

Votre environnement de travail

La mission d'ING est de donner à tous les moyens de garder une longueur d'avance dans la vie comme dans les affaires. Cette mission nous guide dans tout ce que nous faisons.

Avec plus de 900 employés au Grand-Duché et en combinant notre présence locale à la force d'une solide multinationale comme ING, nous offrons à nos clients, particuliers et entreprises, un large éventail de solutions par le canal de leur choix.

Présente dans plus de 40 pays, ING est une banque mondiale qui dispose d’une forte base européenne et emploie 53 000 personnes qui sont au service d’environ 38,4 millions de clients. Nous croyons fermement que le rôle d'une institution financière est de soutenir et de promouvoir le progrès économique, social et environnemental tout en générant des rendements sains pour ses actionnaires.

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Please be aware that the recruitment procedures, (labour) regulations and labour agreements of Luxembourg apply.

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