Jane Elgey and Carina Verleun
The customer promise is what drives us
The HypING team in Amsterdam handles the entire mortgage application for private customers and everything associated with it. At HypING over 450 ING colleagues work in various Customer Loyalty Teams (CLTs), each with their own area of specialisation. Jane Elgey and Carina Verleun are two of them.
Carina works in a ‘flying squad’ and is deployed in Customer Loyalty Teams that need support, everything from lending a helping hand to giving courses. Jane is part of the Private Applications CLT. Her team handles the entire mortgage application process.
Carina: “After around six years as a full-time professional show jumping rider I wanted to do something with my studies in International Business and Management. I was on the verge of starting my own business and came into contact with ING through a secondment agency. That was in 2017."
Jane: "I went to a hotel management school and worked in the hotel industry. After a few years I wanted a job with more depth. I joined ING in 2011 as Adviser in one of ING’s branches, rose to the position of senior adviser and moved to HypING in 2016. This unit had just been set up, so I was involved in everything right from the start.
Complex and stressful
Delivering on the customer promise
Carina: “We work really hard to deliver on our customer promise. It can be tough going at busy times and something unexpected always happens which means we have to put in extra work, but it’s also a lot of fun. We’re part of a cool club of people and everyone gives a hundred percent when necessary. We work together to achieve our objectives. And if occasionally we fail, we account for it to each other. I think that no-nonsense mindset is great." Jane: "There's good energy in the team. I’m very pleased when we’ve worked hard but enjoyably together and achieved our goals and everything is in place at the end of the day. And also when I see how we’re helping each other. I think that’s pretty unique.”
Carina: "I like the freedom we have in our work and in deciding how to tackle things. If you want something and you have a proper plan, there's a lot you can achieve at ING. You can be enterprising. My friends sometimes used to laugh at me because I worked at a bank, but it’s very progressive and free here. Since I've been working at ING I’ve never had the urge to start up my own business again. To me that says it all.”
Jane has recently become a mother and in addition to her work she has her hands full with her young son. To stay active in sport she’s training to be an Essentrics teacher (a dynamic workout in which all 650 muscles in the body are strengthened and stretched). She devotes the rest of her free time to films, books and having fun with her family and friends
Carina no longer rides professionally, but does enjoy being on horseback and can often be found on the saddle of a racing bike. She’s training with some of her colleagues for the Stevio ascent in support of the charity Bike4Brains, of which ING is a joint sponsor. She likes good food and drink and going out with friends.