Operations & Change traineeship

Operations & Change traineeship

Industry changes and process improvements

The financial sector has undergone a substantial transformation in recent years. Our complete industry and the world around us have both changed. Customers have different wants and needs than before and new competitors are emerging. Moreover, the advancements in the fields of digitisation, technology, product innovation and new ways of working are moving at lightning speed. As a company you need to adapt to that and preferably even stay ahead of the changes. That’s why we need the right people on board – talented professionals who can continuously improve our existing processes and can also think up, coordinate and implement new ones.

The Operations & Change traineeship: optimisation, improvement and innovation

ING’s Operations & Change traineeship prepares you for a pivotal role within the Chief Operations Office (COO) domain. ING can’t transform into a digital bank of the future on its own. We need talented people like you to help us – people who thrive on challenges and have the necessary knowledge and dedication to develop, manage and implement a new organisational structure and efficient processes. As a trainee during this track, you keep the day-to-day activities running smoothly and proactively suggest improvements. Those suggestions are often data-driven. You’re skilled at convincing others of the need to change and also play a valuable role in the subsequent implementation process.

Your first assignment: the Operations & Change basics

Your talent manager helps you to choose your first assignment (‘rotation’), which lasts for six months. You set to work on a concrete challenge within the Chief Operations Office (COO) domain.

Just some examples of assignments include:

  • Coordinating the outsourcing of operational activities to one of our operation centres, e.g. in Manila or Bratislava.
  • Working on improving the operational excellence of teams that deal with customer enquiries and requests.
  • Tackling a succession of different projects as a Blackbelt, e.g. for Wholesale Banking or Retail Banking.
  • Helping to standardise customer processes across all ING countries within Global Process Management.

During your first rotation, you also work with trainees from other tracks on a group assignment. This helps you to discover even more aspects of ING and the COO’s role within them.

Your second assignment: the chance to work abroad

It’s up to you to arrange your second assignment. Now it’s a matter of using your network and your own initiative. Many of our trainees take this opportunity to spend six months gaining international experience, such as by working in Brussels, Madrid, Manila or Istanbul.

Your second year as a trainee: furthering your development in a permanent role

In your first permanent role, which lasts approximately two years, you will enhance your knowledge and hone your skills. You also gain valuable experience within the Chief Operations Office, perhaps as a Business Analyst, Customer Journey Expert, Junior Consultant, Blackbelt or Lead of a Customer Loyalty Team or other operational team, for example.

Global events

The point of being a trainee is to learn a lot, and we offer you every opportunity to do so... such as during our global events. These are attended by all trainees – across all tracks – from around the world. The training events are very intensive. They last for up to two-and-a-half weeks, including the weekends. You work on core banking skills and personal skills as well as skills that you need for your specific track: Operations & Change.

More training opportunities

What do you need in order to grow? Your manager helps you to decide which kind of training you need. The opportunities include personal development and competency development, as well as training courses related to finance, data or technology. Another important focus of the Operations & Change traineeship is the development of your leadership skills. There is regular focus on specific topics such as scrum agile and process design, as well as training related to things like artificial intelligence, technology and data management. In addition, the training programme includes an Introduction to Banking and Investment Foundations.

One Way of Working, taking everyone’s talent into account

For the past few years, ING has been working in line with the ‘One Way of Working‘: agile and in self-managing teams. That enables us to get things done for our customers quickly, and to offer our employees challenging work with lots of autonomy. The self-managing teams are solely responsible for achieving their team objectives, from start to finish. Collaboration, helping one another to improve and continuous innovation are all key aspects of this way of working. The hierarchy is much flatter than in teams organised along traditional lines; everyone’s contribution based on their own expertise and experience is recognised and appreciated. At ING, we use our people’s talents as our starting point and are firmly convinced that team diversity is essential to our strategic success.

Having an impact on the bank of the future.

Are you keen to contribute to important projects that have an impact on the organisation as a whole? Do you want to be involved in the very latest Operations & Change Management-related developments? Are you interested in the financial services sector, and do you have an innovative take on organisational change and an unconditional drive to turn your ideas into reality? If so, the Operations & Change traineeship at ING is ideal for you!


Choose the Operations & Change traineeship at ING and allow your talent to flourish. Apply for the vacancy of Operations & Change trainee and convince us of your potential. If you’re successful you’ll be invited to take an online assessment, which is step 2 of the selection procedure for the International Talent Programme.

You can find detailed information about the application and selection procedure here.

We can only accept complete applications, i.e. your CV and (provisional) transcripts of your bachelor and MSc grades at university level. It’s not necessary to upload a cover letter because you will be asked to answer questions about your motivation during the application process.

We will be holding two selection rounds for the starting date of 1 October 2020:


It’s currently not possible to apply for the traineeship starting in October anymore. After summer we will start with recruiting again for the April class in 2021. Do you have any questions in the meantime? Don’t hesitate to contact Adinda Lapré: adinda.lapre@ing.com

Operations & Change Trainee Nina | 18 months later

Operations & Change Trainee Nina | 18 months later

I’m delighted with my position as Customer Journey Expert following a hectic year

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