Retail Banking traineeship

Retail Banking traineeship

Making an impact on society

Retail Banking is the public face for the majority of ING’s 34 million-plus customers worldwide, 8.9 million of whom are in the Netherlands. In this dynamic environment, our challenge is to ensure that we offer each of our customers the right product at the right time. We want to anticipate their needs, make life even easier for our customers and stay a step ahead of the market. We do so by continuously implementing smart yet subtle alterations that make a real difference. Because that’s the reality within Retail Banking: a small change can have a big impact, both for us as a bank and for our customers.

The Retail Banking traineeship: the route to a pivotal position within the bank

The Retail Banking track of the ING traineeship prepares you for a broad and varied career within the bank. Are you keen to tackle a variety of product management, marketing or sales-related projects? Or does the idea of improving processes within the Retail Bank spark your enthusiasm? The Retail Banking traineeship enables you to take your career in all kinds of directions. One thing is for sure: it’s a fast track to a pivotal role within the bank. Your work has a big societal impact because the results of your actions are highly visible.

Your first assignment: the Retail Banking basics

Your talent manager helps you to choose your first assignment (‘rotation’), which lasts for six months. You set to work on a concrete Retail Banking-related challenge.

Just some examples of assignments include:

  • Working with developers to create a ‘New Home’ app where users can find all they need to know about buying a house.
  • Thinking up and developing an online platform for Private Wealth & Asset Management customers that matches investors with start-ups.
  • Helping to organise our biggest business event of the year: ‘Business Boost’.
  • Digitalising the mortgage application process to make it faster, more transparent and more straightforward for our customers.
  • Optimising the customer screening process to support our ‘Know Your Customer’ activities.
  • Helping to simplify the business loans process so that more customers can gain access to finance.

During your first rotation, you also work with trainees from other tracks on a group assignment. This helps you to discover various aspects of ING and Retail Banking’s role within them.

Your second assignment: the chance to work abroad

It’s up to you to arrange your second assignment. Now it’s a matter of using your network and your own initiative. Many of our trainees take this opportunity to spend six months gaining international experience, such as by working in Madrid, Milan, Vienna, Frankfurt or Paris.

Your second year as a trainee: furthering your development in a permanent role

In your first permanent role, which lasts approximately two years, you will enhance your knowledge and hone your skills. You gain valuable experience, as a Customer Journey Expert for example. Alternatively, you could work as a Product Owner, Junior Relationship Manager or Corporate Lending Specialist.

Global events

The point of being a trainee is to learn a lot, and we offer you every opportunity to do so... such as during our global events. These are attended by all trainees – across all tracks – from around the world. The training events are very intensive. They last for up to two-and-a-half weeks, including the weekends. You work on core banking skills and personal skills as well as skills that you need for your specific track: Retail Banking.

More training opportunities

What do you need in order to grow? Your manager helps you to decide which kind of training you need. The opportunities include personal development and competency development, as well as training courses focused on your development related to finance, data or technology. Another important focus of the Retail Banking traineeship is the development of your leadership skills. The training programme also includes an Introduction to Banking, Investment Foundations, Scrum and Process Design.

One Way of Working, taking everyone’s talent into account

For the past few years, ING has been working in line with the ‘One Way of Working‘: agile and in self-managing teams. That enables us to get things done for our customers quickly, and to offer our employees challenging work with lots of autonomy. The self-managing teams are solely responsible for achieving their team objectives, from start to finish. Collaboration, helping one another to improve and continuous innovation are all key aspects of this way of working. The hierarchy is much flatter than in teams organised along traditional lines; everyone’s contribution based on their own expertise and experience is recognised and appreciated. At ING, we use our people’s talents as our starting point and are firmly convinced that team diversity is essential to our strategic success.

Shaping the future of financial services

Do you want to learn about banking from start to finish, while also helping to deliver a top-class service level? Are you curious about people’s wants and needs and can you translate them into user-friendly and transparent products and cost-efficient processes? Do you want to make a real contribution to achieving our objectives and help to shape the future of financial services? If so, the Retail Banking traineeship at ING is ideal for you!


Choose the Retail Banking traineeship at ING and allow your talent to flourish. Apply for the vacancy of Retail Banking trainee and convince us of your potential. If you’re successful you’ll be invited to take an online assessment, which is step 2 of the selection procedure for the International Talent Programme.

You can find detailed information about the application and selection procedure here

We can only accept complete applications, i.e. your CV and (provisional) transcripts of your bachelor and MSc grades at university level. It’s not necessary to upload a cover letter because you will be asked to answer questions about your motivation during the application process.

We will be holding two selection rounds for the starting date of 1 October 2020:


It’s currently not possible to apply for the traineeship starting in October anymore. After summer we will start with recruiting again for the April class in 2021. Do you have any questions in the meantime? Don’t hesitate to contact Adinda Lapré:

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