CNT - Nina van der Lee

10 May 2019 ... min. read Listen

18 months later

I’m delighted with my position as Customer Journey Expert following a hectic year

It’s 18 months since I first started blogging and I’ve been working in my first permanent position within the traineeship – as a Customer Journey Expert – for some time now. The first year of the traineeship can best be described as a hectic and intensive one. I was one of the very first intake of Operations & Change trainees. The longer-running tracks have an established network and the framework is largely in place, but that wasn’t the case for us; we had to figure out a lot of things for ourselves and some aspects of the programme were still being finalised. Besides that, my two assignments were pretty demanding, not least because of all the travelling involved.

For my first assignment, which was with Global Process Management, I flew back and forth between Amsterdam and Poland on an almost weekly basis. I did my second assignment in Madrid where I worked on a transformation programme, but that also entailed regular trips from Madrid to Prague. It was a unique opportunity to live and work abroad, and to collaborate with trainees and other colleagues on an international project. On top of that, I’ve made a couple of friends for life. I’ll be going back to Madrid for a couple of days in June for a reunion with our old group.

Apart from all the travel, hard work and fun during my traineeship, I’ve also learned a lot. Above all, I think I’ve gained greater insight into what I’m capable of and what I thrive on. Thanks to all the training courses plus my two assignments, I know a lot more about ING itself too. I now have a better understanding of what’s going on within the organisation and where the company is heading – and that’s also essential as part of the Operations & Change traineeship. We’re working at the very heart of the transformation to achieve ING’s mission of staying a step ahead.

We did most of the pioneering work in the first year so that’s now behind us. The next challenge was choosing our first permanent role – there are just so many possibilities within this traineeship. I knew that I wanted to work as part of a team on delivering tangible solutions for our customers, which is why I’m delighted with my current position as Customer Journey Expert within Business Lending. Here, it’s crystal clear that being safe and compliant is always the bank’s number-one priority which means that things sometimes take a little longer than I would like, but that’s also part of the challenge: to work with your team (made up of people from the business as well as from IT) in such a complex environment to develop solutions that add value for the customer!

So I can wholeheartedly say that I’m happy with this traineeship and my current role. My job is great fun and hugely interesting, and so too is the environment I’m working in. I’m very pleased with all the choices I’ve made, and I’ve really enjoyed sharing my experiences for a while through this blog!

About Nina

Nina did a bachelor’s degree in business administration and a master’s in business information management at Erasmus University and graduated in the summer of 2017. In addition to studying she was actively involved in many other things, such as for the students’ association and as a teaching assistant for the university. She also had a part-time job as a working student at Deloitte. She spread her master’s out over two years to give herself time to go backpacking in Asia. She took another inspiring trip before joining ING too, travelling to Indonesia with her sister. She plays tennis ‘just for fun’ within her former students’ association and she enjoys playing cards and board games. Her favourite is The Settlers of Catan.

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