27 April 2021 ... min. read Listen

Young Professionals

Agree or Disagree? ING employees give their opinion on working at ING, by answering– sometimes bold – statements. Here are the stories behind the percentages used in a worldwide ING campaign. Yukwan, Marlieke and Baris explain their choices.

At ING age doesn’t count, ideas do

Marlieke agrees. “When I started at ING I was 25 and the youngest in my team, but that never held me back. ING encourages the younger generations to come up with innovative ideas, for example in an innovation bootcamp. The ideas are examined seriously to assess their feasibility. I was in an international legal think-tank with various – mainly young – colleagues from around the world. We were able to submit our ideas to the International Collaboration Board (comprising all heads of Legal, worldwide). It was fantastic!”

Baris feels the same. “If you come up with good ideas, there’s always scope to investigate them, whether you’ve only just arrived or are somewhat older. I think diversity, including in terms of age, helps you gain different insights, and that in turn improves the quality of your work. If we all thought the same, the solutions just wouldn’t be as good.”

Yukwan says that your opinion is always listened to, whether you’ve just arrived or whether you’ve been with the bank for many years. “People hear what you say, in any case. Colleagues also ask for advice. I’m fairly young and I know a lot about new media, for example, so people regularly come to me if they have questions on that subject.”

At ING you can work with people from many countries

Yukwan agrees to some extent. “In my job I only deal with Dutch colleagues. This would apply much more in other parts of the bank and other types of jobs. For example, IT is an extremely international organisation within ING. But there’s definitely an international vibe in the bank, with people working here from a wide range of backgrounds. I’d like to work more globally myself in the future.”

Marlieke agrees to this statement. “It’s really inspiring and exciting to work with colleagues from different backgrounds. It broadens your own horizon. For example, a while ago I collaborated on an innovation project which entailed regular interaction with colleagues from Poland and Turkey. What’s striking is that although we’re different, there are also many similarities in the things we deal with in our work.”

Baris says he agrees, but adds that it depends largely on your job. “In my current work it’s not the case. But in my first job at ING, in the System and Process Support department for ING worldwide, I spoke every day to colleagues from countries like Brazil, the USA, Poland and Turkey. It was really interesting and enjoyable to learn about other cultures and customs and find out how the bank operates in other countries. One of the first things I learnt was that Americans don’t really expect an answer to the question ‘Hi, how are you?’!”

At ING we prefer to fund projects that help the planet

Our three young professionals are unanimous. Agree!

Baris thinks it’s really great that our new head office is energy-efficient, green and sustainable. “It’s important that we get the sustainability message across. As a major bank we have to set an example. I’m involved with this in my work too: we take account of the sustainability efforts made by our mortgage customers. If they meet certain sustainability criteria, they are eligible for a discount.”

Marlieke sees many examples of this, such as in our cooperation with Unicef. “I myself am currently a mentor for the Untapped Talent programme, in which we help people with a work limitation or disability to participate in the job market. I think it’s important to have a socially engaged employer, and that as employees we have an opportunity to tackle this kind of issue during working hours. We don’t always succeed, but the intention is there at least.”

Last but not least Yukwan explains that we do a lot in this area. But she thinks we could do more to publicise it. “We’ve committed to the Climate Agreement and we help businesses to be more sustainable in many ways, such as by offering reduced interest rates on sustainability loans. With the ING NL fund, we support all kinds of social projects and employees are encouraged to do voluntary work. I myself recently took part in an online reading hour for elderly people and that was really nice. I’m certainly going to do that more often. After all, you can always find a spare hour. Another thing I really like is the fact that ING donates laptops to children of families who can’t afford them. That means they can take part in lessons online, which is tremendously important in these days of coronavirus.”

Yukwan Man is a Communication Expert for ING NL. She is 29 and has worked at ING since the beginning of 2020.

Marlieke Nollet (29) is a lawyer in the Legal Council of ING NL. She deals with privacy, data protection, digitisation and know your customer (KYC). She has been with ING for three years.

Baris Zanlier is 37 and has worked at ING since 2010. He is a Senior Business Mortgage Underwriter and previously worked in a range of roles including in Business Banking and Private Banking in Amsterdam, The Hague, Rotterdam and Eindhoven.

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