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Expert Lead Conduct Compliance & Culture

Employee | Compliance / Legal / Tax | Professional | Amsterdam | 2023-09-15 | REQ-10057674 | Salary indication 8,142 EUR - 12,885 EUR based on 36 hours


The Expert Lead is a position where all elements of the expert area Conduct Compliance & Culture come together, the ‘what’ and the ‘how’, with an end-to-end responsibility. You work not only on delivery and on how we run Conduct Compliance & Culture, but also on creating a vision for the expert area and how you and your team will contribute to DBNL’s vision ‘sustainable progress for all’ to manage both business value and how we deliver a differentiating customer experience. Therefore, we need someone who can contribute to a continuous, emerging, all-round vision that is covering all elements for the Conduct Compliance & Culture, with the ultimate goal to be the strategic business partner that empowers ING to be compliant by desire and design.  

The Team

You do that by steering squads (total 11FTEs) who work in Conduct Compliance & Culture by providing them with a strategic direction, by coaching them on the job, defining the product roadmap and by managing stakeholders around the product area. The people who work in the squads report hierarchically to you, which means it is your job to empower them to thrive and perform at their best. You set direction, you help them to develop their craftsmanship and you have continuous conversations about their career development.

As an Expert Lead Conduct Compliance & Culture you report hierarchically to the Tribe Lead Compliance DBNL.

Roles and responsibilities

  • You are effectively steering and managing the expert area Conduct Compliance & Culture within the Tribe with end-to-end accountability;
  • You are pushing and co-defining DBNL’s vision ‘sustainable progress for all’;
  • You contribute to the vision in your expert area, introduce and nurture innovation within it;
  • You manage the processes and activities within your expert area and provide accurate and timely reporting to senior management;
  • You advice on and challenge the compliance risks associated within your expert area, shall define the applicable compliance requirements, establish mandatory policies, and/or written mandatory guidance on the appropriate implementation and embedment of compliance-related requirements;
  • You advise and instruct management and employees on compliance-related requirements, assists them in educating on how to mitigate compliance risks, and escalate identified issues in order to maintain compliance with laws and regulations and remain within DBNL’s risk appetite;
  • You share best practices for continous feedback loop to improve and execute the activities of the Compliance Management Risk Cycle;
  • You manage, coach employees and develop talents. You ensure the teams are adequately staffed in terms of both quality and quantity. Create the required environment and enables employees to do their jobs well, both now and in the future. Support employees in the specific expertise, creates a climate of learning and growing and evaluates results and existing knowledge; and
  • You establish and maintain strong (sustainable) relationships with key stakeholders, focused on a clear understanding of their challenges and opportunities. Navigate distractions and politics to deliver on objectives effectively.

How to succeed

A leader who takes things on and makes things happen; who is passionate about helping others to be successful; and has a knack for always being a step ahead. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

  • You are an Orange Code ambassador;
  • You have excellent (global) stakeholder management and influencing skills;
  • You build strong teams that apply their diverse skills and perspectives to achieve common goals while inspiring, motivating, and helping others to succeed;
  • You work to use the most effective and efficient processes to get things done, with a focus on continuous improvement. Furthermore, you see ahead to future possibilities and translate them into breakthrough strategies;
  • You are an energetic, motivating person who can work in a multidisciplinary setting;
  • You work independently, think and act out of the box and take accountability;
  • Communicate effectively, in which you can adapt your style and the content of your communication to the needs of others you work with. You always pay attention to the input and opinions of others;
  • Develop talent, by helping people in your team to achieve their career goals by emphasizing the importance of learning, support people in developing new skills and offer opportunities to develop people’s careers;
  • Have a customer focus, where you build strong customer relationships and deliver customer-centric solutions;
  • Be organisational savvy, you maneuver easily through complex policies, processes and people-related organisational dynamics across ING;
  • Look ahead, you show a strategic mindset and you find future opportunities which you can translate into concrete strategies;
  • Be tech savvy, where you anticipate and leverage innovations in digital and technical applications that make ING commercially stronger and more effective; and
  • Furthermore, you adhere to the ING values and it is evident for you that your behavior is fully aligned with these values.

Your technical skills and track record

  • You are a seasoned senior manager with 15+ years professional experience in Compliance, Risk and/or NFR within a banking environment;
  • You have experience in leading and managing teams of high value specialists and proven record in developing talents;
  • You have excellent collaboration skills and ability to work across functional lines;
  • You have an university degree or equivalent; and
  • You have an excellent level of English and Dutch (verbal/written).

Rewards & benefits 

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at

The benefits of working with us at ING include:

            A salary tailored to your qualities and experience

            24-27 vacation days depending on contract

            Pension scheme

            13th month salary

            Individual Savings Contribution (BIS), 3.5% of your gross annual salary

            8% Holiday payment

            Personal growth and challenging work with endless possibilities

            An informal working environment with innovative colleagues

            Work Agile, so new ideas come to life faster

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.


Questions about this opportunity?

Feel free to contact Anwar Smadi, Recruiter. e-mail:



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Please be aware that the recruitment procedures, (labour) regulations and labour agreements of Netherlands apply.

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