Technical Product Owner - European Payment Initiative @ING Hubs Romania

Discover ING Hubs Romania

We started out in 2015 as ING’s software development hub – a distinct entity in relation to ING Bank Romania – then steadily expanded our range to include more services and competencies. Formerly known as ING Tech, as of 2022 we provide borderless services with bank-wide capabilities under the name of ING Hubs Romania and operate from two locations: Bucharest and Cluj.

ING Hubs Romania offers 150 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of 1400 engineers, risk, and operations professionals.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged. Work ethics, honesty and knowledge sharing are key to our teams and we’re always looking for like-minded people.

The Mission

Wero Core Services supporting the wero digital payment wallet proposition of ING is a product managed internally by a Service Owner/ Product Lead, leading the vision, strategy, and priorities, therefore you will act as a Proxy Product Owner for the one or two squads, by being responsible for delivering and innovating the Wero features for Payment and Settlement Services (“PSS”) area.

These services will be used in native (android and iOS) applications and assisted channels of ING, facilitating digital payments via the wero wallet for millions of ING customers.

You will work with multi-disciplinary squads, product owners, architects, designers, and developers.

Within the one or two teams (fully located in Bucharest), you will act as a Proxy Product Owner, taking responsibility for backlog management, for sprint-by-sprint priorities (derived from the product ones managed together with the Service Owner/ Product Lead), for requirements clarifications, as well as their development within the sprint.

External to the teams, you will be the go-to person for a different range of stakeholders, and you will closely work with the Service Owner/ Product Lead for new requirements coming from one or multiple customers, as they must fit in the global product strategy.
This will require you to establish and maintain a close relationship not only with the Service Owner, the Product Lead and the Product Area Lead, but also with consumers, risk and security specialists, and other stakeholders.

Your day to day

Even if you start your day from the comfort of your home or drink your morning coffee in our office’s garden, your day will be quite similar when it comes to tasks.

Here are your daily responsibilities:

• Understand the Wero product so you can facilitate the consumer integration, but also business requirements to cover new business scenarios;
• Drive the development squads by providing the purpose, context, priorities, and direction;
• Partner with the Service Owner/ Product Lead and peers (representatives of other squads) to create and maintain a product backlog that aligns with the overall product area roadmap to maximize the business value;
• Design the processes and detail the specifications of the product together with the Service Owner/ Product Lead;
• Develop requirements and diagrams (when appropriate) throughout the product development in the form of Features and Stories;
• Facilitate refinement sessions to clarify and estimate user stories;
• Facilitate team’s delivery by coordinating sprint activities like planning sessions, review, refinements, and demo, and protect the team and sprint against disruptions and impediments;
• Help Service Owner/Product Lead in creating the planning of product releases, including coordination with other interdependent teams and communication with stakeholders to set the expectation for delivery of new features;
• Play an active role in identifying, mitigating, and communicating impediments impacting successful completion of Release/Sprint Goals;

• When the product will become mature:

• Enable consumers to have a great onboarding experience, get the value from our product, and minimize roadblocks. Guide them through features and functionalities from the start until the journey is successfully completed;
• Contribute on improving the adoption of services, measure consumer experience through metrics, create and re-think the onboarding flow based on feedback.

What you’ll bring to the team

• Experience: 3-5 years of experience working as Product Owner for innovating products in a technology environment/software solution
• Tech stack/ knowledge:
  • Mandatory:
    • IT products delivery experience or technical studies in Computer Science/Economic Cybernetics etc;
    • Experience with REST APIs;
    • Agile Scrum experience;
    • Good presentation skills for explaining the product you represent and the ability to analyze if a feature asked for a consumer is a suitable candidate for all global consumers;
    • Ability to define a set of requirements that pinpoint business challenges and identify technical and business changes required to address them towards the product team;
    • Ability to communicate clearly and concisely across both technology and business teams, by bridging the gap between them;
    • Excellent communication skills, pro-active and easy to approach attitude;
    • Ability to take timely and informative decisions.

• Nice to have:
  • Understanding of (instant) payments domain;
  • Understanding of secure authentication;
  • Technical understanding of different levels of abstraction and systems you work with;
  • Experience with microservices and Cloud technology;
  • Backlog management from Azure Dev Ops.

• Foreign languages: English (advanced);
• Education: nice to have Bachelor’s Degree (or higher) in an IT related field

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).