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29 iulie 2020 ... min. Asculta

Technical Ops Engineer - Flexing {@ING Tech}

Employee | IT | 2020-07-07 | 059658


Discover ING Tech

ING Tech is an international hub for technology & innovation, developing IT solutions across ING in areas such as Core Banking, Big Data, Financial Markets, Data Management, Building Blocks. By using the latest methodologies in software development, our fast growing team gathers more than 800 tech enthusiasts who work for international projects that go beyond traditional banking.

Your role & work environment 
You are an energetic Ops Engineer with a passion for IT and positive can-do mind set. You are a team player, working as a core member of a multidisciplinary and cross-functional squad whom primary driver is the customer perspective. Close collaboration within and across the squads is of utmost importance for you.  
You have a broad and diverse set of competencies that allow you to bring and support new features into production, automate as much of the operating and maintenance work as possible, solve security incidents and even decommission the application(s) and/or infrastructure services of your squad. 
As an Ops Engineer in WB Tech Financial Markets & Global Treasury, you contribute to accomplishing the squad's mission. You do this by working on the customer journey from the backlog, using the Agile method end-to-end. You continuously strive to improve yourself and your colleagues.  
Your key responsibilities 
The Ops Engineer bears primary responsibility for the stability of application(s), identifies application and system-related problems and takes the lead in resolving incidents. Your tasks consist of monitoring, management, studying and running the application/service. You proactively monitor the technical behaviour and performance in all aspects for the entire stack in order to prevent problems. This means you can contribute to completion of all activities in the backlog. The following items are vital in this:  


Contribute to the new way of working 
✓ You work together with colleagues from other areas of expertise and take initiative in expanding knowledge (both within and outside of your area of expertise) that is relevant for the Tribe in which you work.  

✓ You use your technical expertise and experience to contribute to all sprint events (planning, refinements, retrospectives, demos).  

✓ Where possible, you take on tasks/activities that contribute to the mission, even when they are not entirely within your area of expertise.  
✓ You understand and monitor the entire stack’s technology on which the application runs and how it fits in the overall chain.

✓ You provide level-2 support in deploying and running an application/stack in production. This implies being part of an on-call rotation scheme.

✓ You specify, design and conduct Performance and Acceptance tests (including High Availability and Disaster Recovery Tests) with support from the Development Engineer.

✓ Build, enhance and maintain tooling and scripts to automate repetitive or error prone tasks, using the correct Event Alerts, as agreed with the Master Control Room. 
✓ You implement the security and risk management policy so that the system is secure at operating system, database and application server level.

✓ You contribute to Life Cycle Management for the system. 


Contribute to team and personal development  
✓ You contribute to the development of your squad by actively giving and receiving feedback.

✓ You are responsible for developing your own expertise. 
We look for 
A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems. 
As a FlexING Ops Engineer you will also need:  


Skills and competences 
✓ Strong team player, empowering and challenging squad/chapter members to foster collaboration and individual development

✓ Effective communication, assertiveness and emotional intelligence

✓ Problem solving skills to structure and improve complex situations

✓ End-to-end ownership mind set: independent and autonomous in completing tasks, taking responsibilities whenever needed as always striving for consumer value

✓ Eager to learn and ability to coach others 


Experience and specialized knowledge 
✓ Database Management (MS SQL Server)

✓ Expertise in Bash scripting on Linux OS (RHEL) and Windows Server

✓ Identity & Access management

✓ Security and IT Risk (SOX, vulnerability management, LCM, …)

✓ Broad understanding of technologies, banking business domains and consumer needs 

Education and professional certifications 
✓ Bachelor's or Master’s degree or equivalent by experience  

✓ Good written and spoken knowledge of English 


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