Our People promise

Our People promise

We’re known for being a bit different, that orange bank. But don’t mistake that for casual. We’re serious about helping our customers live their best lives and chase their dreams.

When you join the ING family, you’re not there to warm a seat or do the same thing forever. Being ambitious, asking questions and wanting the best result for our customers is all allowed.

This is a place where your boss will let you try (and fail) and recognise when you deliver. They’ll value your point of view, but challenge your ideas. And you’ll have the tools you need to just get on with it.

You create your own ING. Maybe it’s getting a chance to work with a tech team when you were hired for customer service. Or shadowing your boss to see what it takes to step up. Or use our innovation methodology, PACE, to workshop ideas to make our customers’ lives easier. We work together because it makes us better.

Your day at ING

You’re surrounded by diverse points of view, genders and cultures. You speak up to challenge or support an idea, no matter your position. You connect with other teams in whatever workspace suits your day. And Monday morning doesn't fill you with dread anymore. Because you’ve got work to do.

Are you an ING person?

We’re curious. If there’s a way to make life easier for our customers, we’ll find it. And we keep looking. Switched on, tech savvy and an eye for detail? Sure, but our beating heart is customer experience. Are you always thinking about a better way to do something? You might be an ING person.

What we look for

Our team is home to different people with diverse perspectives – and that’s just how we like it. That said, there are a few qualities that we look for in everyone we bring on board. We look for people who are curious and open-minded, who work with heart and imagination, and can think laterally putting themselves in our customers’ shoes.

To do our best as a team, we need people who ask questions and listen to the answers. People who keep their promises and stand up for what they believe in. People who aren’t content to settle, and who challenge themselves to keep learning and growing every single day.

How we bring out the best

We welcome people who are authentic, and never hide who they are. We’re more likely to respond to an idea with a ‘yes’ than a ‘no – and we give people plenty of scope to diversify their skills and explore new career paths across the bank (and even across the globe). Here, vision and curiosity are seen as strengths, and we love nothing more than seeing our people pursue their ambitions.

Helping you stay a step ahead

At ING we want to help our people stay a step ahead in their career and in their personal lives.  

Our FlexING policy empowers you to choose when, where and how you work. So you can be there for all the moments that matter.

And as the modern bank for the modern family, we believe all parents deserve equal entitlements and flexibility. That’s why we were the first bank in Australia to offer 14 weeks of paid parental leave to all parents.

They’re just a couple of the amazing benefits we offer to our people to help them balance work and life. There’s plenty more.

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