Why ING?

Why ING?

ING is a global financial institution with a strong European base, offering banking services through its operating company ING Bank. Our 53,000 employees serve around 38.4 million customers, corporate clients and financial institutions in over 40 countries.

The purpose of ING is empowering people to stay a step ahead in life and in business. Our new brand direction and first global tagline, ‘do your thing’ articulates our purpose and our promise to make banking frictionless. In ING, we encourage people to do more of the things that move them and their business, by being free to live the life they want and to make their world a little better for it.

ING’s strengths include a well-known brand that is positively recognized in many markets, a strong financial position, our international network and omnichannel distribution strategy. Customer experience is what differentiates us and we’re continuously innovating to improve it and bring fresh, disruptive ideas to market faster.

Why IBSS Manila?

ING Business Shared Services B.V. Branch Office (or IBSS Manila for short) is a powerhouse of processing services that is central to the global ING Bank business. We provide services that range from financial markets, trade finance services, lending services, client due diligence/onboarding activities, corporate audit, legal, risk management, IT and software development, retail banking operations, and so much more.

We are a multi-talented group of over 1,800 people, with a global reach that works with nearly all of the countries in which ING operates. From our offices in Bonifacio Global City, Taguig, the work that we do resonates across the world, and we want YOU to be part of our growing team.

Here’s a peek at what it’s like to work at IBSS Manila:

Our People Offer

Do your thing is ING’s global expression for our brand identity and company culture. This means that we put our trust in our people, give them opportunities to grow in their own way, and we have faith in the potential that they can unleash. In return we expect our people to do great things for our customers, our stakeholders, and for ING.

With IBSS Manila, you can expect challenging and valuable work; you will becalled to expand your skills and knowledge through continuous learning to keep you  at the cutting-edge of your chosen path, because the work that you do makes a difference to millions of customers worldwide.

You can count on having a collaborative and dynamic environment, with people who are as talented and driven as you are coming together to build an engaging, diverse, and inclusive workplace where great things can happen. We reward performance, and you have every opportunity to carve your own path and grow in the way you are most passionate about.

The Orange Code

We look for responsible self-starters with a talent for taking it on and making it happen. Who get a kick out of helping others succeed. And who have a knack for always being a step ahead. We call this ‘The Orange Code’: what you can expect from your colleagues, and what they will expect from you.

With integrity above all, the Orange Code is our manifesto describing the values and behaviours that define us and what it means to be ING. Everything we do is guided by the Orange Code.

ING Values
ING Behaviours

We are honest

We are prudent

We are responsible

You take it on and make it happen

You help others to be successful

You are always a step ahead

Agile way of working

We are fast becoming a completely agile team, with each of our business units transforming their way of working to evolve away from traditional, hierarchical dynamics and instead building self-organizing teams that maintain a clear focus on the customer, communicate effectively and keep on learning continuously. Fast. Fun. Effective.

Your whole self is welcome

IBSS Manila is a proudly diverse community and we believe that People are most motivated when they can be their true selves. We celebrate inclusion and value the benefits of a diverse workforce. Diversity is not just a box to be ticked. It’s fundamental to our future success.

We have employee organizations like Lioness PH and Rainbow Lions that support the professional and personal growth of our women and LGBTQIA+ colleagues as well as health benefits for same-gender and domestic partnerships.

Whoever you are, and wherever you come from, you are welcome and valued.

Sustainability: orange is the new green

ING has a clear sustainability direction that is reflected in the way we do business anywhere in the world. You can read more about it here.

In IBSS Manila, our people are given the opportunity to lead, design, and create activities that support our global sustainability direction, especially around climate change and community activities. The Sustainability Guild of IBSS Manila partners with local and international organizations to make a difference to our environment and in communities where our help is needed the most.

We are committed to inspiring our people and enabling communities through meaningful initiatives that drive ING’s Sustainability promise.

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