Operational Excellence & Project Management Office

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The Project Management Office (PMO) coordinates ING Luxembourg’s principal projects. It represents the link between the businesses (Retail banking, Private Banking, Wholesale Banking, Marketing, Client Administration, etc.) and the support services involved in the running of the projects (IT, Facility Management, Legal, Marketing, etc.)

Objectives of the Project Management Office

The Project Management Office’s main mission is to realise the Bank’s strategy through the implementation of the individual projects that result from it. The real value of the service lies in its ability to simplify processes, to propose innovative solutions, and to facilitate constructive dialogue between the bank’s different actors, while still, of course, respecting deadlines, budgets, and the demands of the various businesses.

The PMO are involved in IT projects (multi-device mobile application), regulatory projects (FATCA), or even real estate projects (moving the Esch-sur-Alzette agency).

Further information on the PMO service

The Project Management Office service is composed of experienced programme and project managers charged with managing budgetary portfolios of hundreds of man-days or hundreds of thousands of euros.

By their day-to-day work (needs assessment, project leading, budget calculation, risk management or test coordination, etc.), the members of the PMO help to make the bank’s strategy a reality.

Although its main focus is on the most important inter-departmental projects, the PMO also supports the individual businesses, so as to allow them to manage their own projects. Owing to its expertise, and training modules constructed in conjunction with the IT department, the PMO aims to contribute to developing a project management culture among the bank’s employees.

Working in unison with the IT department, the PMO manages the projects portfolio, so as to ensure that all the strategic programmes of ING Luxembourg can be put in place effectively. This task starts with the annual survey of the different needs of the businesses, the selection of the projects to be realised, and with the trimestrial review of the projects portfolio.

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