Customer Loyalty Member III
Employee | Wholesale Banking | Professional | Makati | 2024-04-17 | REQ-10072968
- Checks incoming pieces for completeness and correctness, scans them, enriches tasks and prepares messages for national as well as international payment and/or transaction traffic. Authorizes tasks/entries and processes them into systems
- Review and repair non Straight thru payment instructions
- Process incoming domestic and cross border transfers
- Spots deviations, identifies possible risks and follows escalation procedure
- Answers questions and when required, provides information to colleagues, external parties and/or clients where understanding and interpretation of various information (sources) is necessary.
- Identifies room for improvement and suggests solutions/adjustments in their own activities
- Possesses understanding of a number of and/or more complex processes and relevant systems in own field of work.
- Receives complaints, registers them, solves the complaints within his mandate and escalates them when outside his mandate