Senior Analyst
Employee | Administration & Operations | Professional | Makati | 2024-04-30 | REQ-10073421
Job level description
- To perform all actions with respect to the specific workplace instructions.
- To capture and follow up of tasks in the tool Service Now and/or via a general (shared) mailbox.
- To realize various checks/controls on signatures, evidence, dates for release of funds in lending contracts following specific rules.
- To navigate in several ING tools to look for the needed information or encode results of needed checks.
- To execute and/or monitor sample controls ex-post following the specific rules.
- To give validation for release of funds after having made all necessary checks.
- To perform in life management tasks according to the specific rules (i.e., rate review, update data by encoding in the back-end system, etc.).
- To contact BE Business clients and or ING colleagues/stakeholders via specific structured email-templates to give them information or request for information.
- To perform analysis of received documents according to workplace instructions and update the back-end systems accordingly.
- To react appropriately and escalate to the lead and/or to SPOC ING BE when checks are not OK, when in doubt or when there are issues.
- To formulate proposals for improvement.
- To ensure compliance with the rules and procedures that are prescribed by Risk and Compliance.
- Act as the subject matter expert handling end to end processes and deal with the most complex and valuable issues.
- Help the team achieve targets in areas such as productivity, accuracy, etc.
Education / level and field of study
- Bachelor’s Degree of any business-related course
Work experience / Professional knowledge
- Proficiency in English (Nice to have other languages in scope of the provided service, i.e. Dutch, French)
- Good analytical and communication skills
- At least 2-3 years in-depth experience in loan operations (back office) particularly with general banking knowledge
- Fast learner, self-starter and can work effectively with minimal supervision.
- Accuracy, attention to detail
- Willing to work on mid or night shifts, PH holidays and render overtime as needed.