Process Management

Process Management

The Process Management team brings value by enabling easy, uniform and digital processes by setting global standards and designs, executing and implementing process improvements and by increasing process craftmanship across ING. An international team coming from different backgrounds, who are driven to make impact while having lots of fun on the job. Five teams with a shared scope and backlog, of which four are based in Amsterdam.

Examples of our projects:

  • Consumer Loans Applications: designing a new digital process to offer a loan to a New-to-Bank customer without offering a current account.
  • Wholesale operations: optimisation of organisational setup across Europe in line with the Client Services Operating model. Eliminating non value added activities, outsourcing tasks to a 3rd party.
  • Designing Global processes for Business Banking Lending and Mortgages as reference models bank-wide to speed up digitalisation.
  • Eliminating the physical letters being used in back-office processes to reduce both environmental and process costs.

Are you inspired to join? Apply now to one of our vacancies.


Op dit moment hebben wij helaas geen vacatures voor dit vakgebied.

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