Product Lead | Ecommerce @ING Bank

Discover ING Bank

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

Join us!

Mission

Design the e-commerce business strategy, implement the products & business plan and identify new opportunities to:

• Deliver the value proposition for each strategic customer segment (WB, SME & MCB, MCSE)
• Improve e-commerce products P&L
• Increase customer satisfaction
• Ensure e-commerce products & processes compliance with internal and external standards

Your day-to-day

• Manages the new products developments and/or update initiatives, during the entire product lifecycle (technical requirements, testing, implementation, communication)
• When needed, takes on project management responsibilities for new initiatives implementation
• Responsible for testing and coordinating the functionality tests related to the products’ updates and associated applications;
• Proposes updates and reviews of processes, products and commercial offer based on feedback from clients, the network and the analysis performed
• Stays informed on market developments and innovation and combines market knowledge in order  to formulate the right product proposition;
• Monitors E-Commerce business profitability and other key performance indicators (portfolio and process related) in order to permanently improve cost efficiency and deliver on expectations;
• Collaborates closely with Sales departments in identifying sales opportunities on all channels and in updating products, processes and offers based on feed-back received;
• Monitors key indicators for existing portfolio, understanding potential deviations and suggests adjustment measures when necessary, while keeping the customer at the core of developed actions;
• Monitors the customer satisfaction surveys and proposes actions accordingly;
• Responsible for e-commerce services SLA achievement
• Responsible for underlying IT applications compliancy with internal security standards and applicable legislation (e.g. GDPR, PCI DSS)
• Participates in ING Group projects and initiatives;
• Participates in public events and conferences as ING spokesperson;
• Positively influences, collaborates with and identifies stakeholders across different tribes; Coordinates management of stakeholders up to senior management level.
• Coordinates and facilitates the team work; Coaches and mentors team members;
• Responsible to ensure that products, processes and related documentation are compliant with the internal/external requirements, risk policies, regulations.

What you bring to the team

• Positive attitude, high degree of responsibility, disciplined, analytical and problem solving skills, attention to detail, results oriented, customer orientation, relationship and communication ability, initiative, able to work under pressure;
• Professional Knowledge: understanding the regulatory framework for cards business, good knowledge of business strategy, understanding of ING’s  distribution b­­­usiness model;
• Education: Bachelor degree;
• Experience: minimum 5 years of experience in financial services or telecom in areas like product managet and project management; previous experience managing e-commerce products is a plus;
• Professional Qualifications: previous experience in informal coordination of a team, P&L responsibility; Agile methodology;
• IT knowledge: proficiency in Microsoft Office;
• Foreign languages level of knowledge: English ( written and spoken) fluent.

What we offer

• Impactful work in a fun and collaborative environment;
• Open-concept offices designed for both team work and relaxation;
• Corporate events and social gatherings;
• Hybrid way of working with flexible working schedule and short week options;
• Monthly budget on Benefit platform;
• Extra annual leave days depending on the total length of working experience;
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy, Bookster, as well as through trainings and certifications;
• Possibility to access Internal roles, International Short-Term Assignments or Long-Term Assignments;
• Context to make an impact through Sustainability and Corporate Social Responsibility projects.