Senior Product Manager | ing.ro @ING Bank

Discover ING Bank Romania

ING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, “do your thing”. Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there’s a catch. In return for great freedom, we expect people to do great things for our customers, our stakeholders, and ING at large.

To work here is to be surrounded by people who are energetic, ambitious, friendly and respectful: talented specialists who take the responsibility and autonomy to make great things happen. We stay curious, thrive on change, and seek new and better ways to make it happen. Active in Romania for 30 years, ING Bank pioneered and challenged the local banking industry. Technology and innovation are at the core of what we do, making our products relevant for our customers’ lives and businesses.

ING Bank Romania is the only bank with an organic growth within the top 10 local banks by assets, without acquisitions of client portfolios or other banks. ING Bank Romania is an universal bank with more than 1.8 million customers from three business segments: individuals (retail), SME and Mid-Corporate companies and Wholesale Banking.

Join us!

Mission

Digital Tribe is looking for a Product Manager within ing.ro squad to help manage the public website of ING Romania.

We are a very dedicated team which has the mission to deliver the best customer experience on the public website while using the agile methodology to prioritize projects and requests.

The public website serves multiple roles across all business lines with stakeholders from across the organization.

In your day-to-day activities you need to take a strategic view in all situations in order to continually optimize the website performance, delivery time and meet stakeholders’ requests.

Your day to day role

• You work in a multifunctional team (squad) and contribute to all team ceremonies (planning, goal refinement, daily status, retrospective, demonstration of functionalities developed in cycles called sprints)
• Maintain and develop the public site features & content considering key objectives impacted by these features, by developing the product vision and defining action plans.
• Identify, propose and implement product roadmaps contributing to the strategic priorities.
• Manage the backlog; active contribution in negotiating deadlines, answering & challenging stakeholders requests.
• Clearly express the product backlog to the squad and maximize the work of the development team.
• Be a product expert & set new standards.
• Understanding the customers & stakeholders needs and actively propose actions to improve efficiency & customer experience.
• Follow & understand trends & market evolution.
• Actively initiate/propose changes – new products/features, new processes, new technologies in line with observed opportunities & market trends.
• Ensuring that business and IT understand and complement each other’s expertise.
• Responsible for processes, procedures and compliance with the internal and external regulations (e.g. data protection) for the public site.

What you bring to the team

• Minimum 5 years experience managing websites/digital channels - relevant experience process improvement, managing a Content Management System and/or marketing campaigns is a plus.
• Team player: it is about the team; you trust others and can be trusted. You are committed to team goals and always have the right spirit.
• Strong stakeholder management skills, analytical thinking, focus on quality (commitment to respect the standards of excellence), proactive attitude, determination and discipline, customer orientation.
• Positive attitude, accountable and open minded to challenge the status quo.
• Strong focus on getting things done.
• Excellent communication skills - ability to present formal /informal findings in a clearly defined and persuasive manner. 
• You have excellent written and spoken English skills.
• Knowledge of html, CSS, managing a personal blog are a plus.

What we offer

• Impactful work in a fun and collaborative environment;
• Open-concept offices designed for both team work and relaxation;
• Corporate events and social gatherings;
• Hybrid way of working with flexible working schedule and short week options;
• Monthly budget on Benefit platform;
• Extra annual leave days depending on the total length of working experience;
• Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms: ING Learning Centre, Udemy, Bookster, as well as through trainings and certifications;
• Possibility to access Internal roles, International Short-Term Assignments or Long-Term Assignments;
• Context to make an impact through Sustainability and Corporate Social Responsibility projects.